I've called three times in the past week to Dell, and all three times, I spoke to someone from India. The first time was to cancel an order for an item I purchased and then repurchased for a lower price. The second time yesterday, to exchange my Dell 2405FPW since it had a dead pixel when it arrived. The third time, to cancel my order again since it has been a week since I originally called and my order was still showing "In Production". Anyways, each time I called and spoke to a Dell representative from India, they gave me an Indian name. Don't know why but I liked this much better than what they would do before and try to make me feel like I was talking to an American by giving me an American name like Mark, Mary, Lisa, etc. even though their accent was no where like what an American would sound like. Anyways, I got my new 2405FPW today and it has no dead pixels so I am really excited. I called Dell yesterday to exchange the monitor and was shocked when it arrived today. Now if they could just provide a firmware for my Dell Axim x50v to fix all of my bluetooth bugs, then I'd be really happy. 
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