Originally posted by: CurseTheSky
Whoa, this is excellent news. I just noticed a pixel on my 2408WFP that appears to be stuck. If they DO cross ship, this is tempting.
Beware, though, I heard you only receive refurbished units from RMA. I'm not 100% sure, though.
I had a 2408WFP that was going bad. It would heat up and shut down. The image would "freeze" on the screen and the buttons would become non-responsive. The only cure was to pull the power plug and let it cool down. If you plugged it back in immediately it would probably only work for a minute or two. Happened last summer and it happened this spring when the weather got warmer again. Didn't happen when I had the air conditioning on or in the winter. Pretty much 99% an issue with some part that is overheating.
It took me two hours on the phone, being transferred back and forth as well as them running a "test" by having me replicate the issue. I'll admit I got lazy and just pretended to run their test of having the monitor plugged in for two hours to make sure the screen's image froze and the monitor became non-responsive when they called back.
Once you actually get the RMA through they will provide a cross shipped monitor to you and provide you with a shipping label.
I'm not sure that a dead pixel outside of the 30 day return qualifies as a defective monitor though. And you will indeed get an RMA'ed monitor back as your replacement since as others note, it's outside of the 30 day return period. The only way you will not get a previously RMA'ed monitor is if they run out of stock and that is highly unlikely.
I'm happy with the new monitor. No dead or stuck pixels and I hope it doesn't develop one. My old 2408 had a stuck grey pixel in the lower left corner that I never bothered to get replaced. It was so out of the way and I never noticed it except when I was checking for dead or stuck pixels. The new 2408 is a newer revision and the backlight bleeding, which was notorious on early 2408's, is much less noticeable.
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