Dell.com or Dell.com support not working

Discussion in 'Computer Help' started by dvtrv, Nov 11, 2012.

  1. dvtrv

    dvtrv Member

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    I am in the process of trying to check my Dell laptop for everything. This does not seem to be Analyizing System.
    My problem is that when I try to contact Dell Support the web page comes up blank.

    Does anyone know of this happening or does anyone know of a resolution?

    An advance Thank you to anyone that can help me.
     
  2. dvtrv

    dvtrv Member

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    Thank you very much, but I had tried that before sending the original thread.

    When I click on "Yes, I agree" for Download and install the Dell System Detect application to proceed, nothing happens.

    Please help
     
  3. denis280

    denis280 Diamond Member

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  4. dvtrv

    dvtrv Member

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    Oh ok yes, but now it is showing the following;

    "Sorry, the Dell Driver Analyze Utility is currently only supported on Internet Explorer running on Windows XP or higher. To search for drivers, please enter your Service Tag or choose your product model.
    to return to the Drivers & Downloads page."

    I am using IE9 and on Windows Vista.

    Please help.

    Thank you so far for your help.
     
  5. denis280

    denis280 Diamond Member

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    what is the laptop model
     
  6. dvtrv

    dvtrv Member

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    Dell Inspiron 1525
    Intel Pentium dual core processor
     
  7. dvtrv

    dvtrv Member

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    What am I supposed to assume from this link?
     
  8. denis280

    denis280 Diamond Member

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    What exacly do you want to do.fix your system.or just find out what's in it.
     
  9. Steltek

    Steltek Golden Member

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    What specific problem are you trying to fix? Is something actually wrong, or are you just wanting to update drivers and bring your system up to date?

    Try to run the "Analyze system for updates" software from the button link on this page:

    http://www.dell.com/support/drivers/us/en/19/Product/inspiron-1525?s=dhs

    I've used it from Firefox, so I know it works. It may be that you need to turn off the pop-up blocker in IE.
     
  10. dvtrv

    dvtrv Member

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    I really appreciate your help, thank you.

    I just wanted to go through the process through Dell as before that was all. I wanted the analizing and to search for any updates but it isn't working.

    It analyzes the system but then stops there with an error.
     
  11. Steltek

    Steltek Golden Member

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    Honestly, the system analysis and detection software used by Dell isn't very useful. You'll still have to research each separate update and determine if it even applies to your system.
     
  12. dvtrv

    dvtrv Member

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    I appreciate that.

    Thank you
     
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