- Jan 21, 2005
- 6,023
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ORIGINAL POST:
A user yesterday was annoyed with her Dell 2335 printer. When she scans from the manual feed tray, the printer scans multiple documents in a row. When scanning normally, it will only take one document, and does not prompt her to input another (so she has to go through all of the menus to scan each document... it really is time consuming).
I'm aware that her 1815 DID ask if there were multiple documents, and I was wondering if the 2335 had the same functionality.
Since Dell makes it impossible to find their phone number, I decide to start up a live chat. I get a rep named OKCp_Jeremiah_160210. Now, after I ask my question, this guy immediately tries to shove me off and says, "Thank you, this printer can only scan one page at a time, if you are scanning into a pdf file, that is software based, and you would have to contact support for the software program you are using.".
Ok - so maybe he didn't fully understand my question, or something, but it really bothered me that he was trying to refer me to another company after I say one sentence - typical Dell, I think. On top of that, I'm already aware that this printer is capable of scanning one document after another since that is how it is currently being used (through manual feed).
I don't call him on his bullshit, but I do continue chatting with him. He seems to lie several times within a few minutes just to try and rush me off. At this point, I'm getting pretty frustrated, and that's an understatement.
I ask for his supervisors email address, and he replies: "You will receive an email automatically with that information.". I find that very odd, so I ask again, and he gives me an email address to bobjohnson@dell.com. I'm thinking "oh, sure, fake email, nice".
I sign off and my chat transcript comes immediately. Oh, and there was no email or contact info included, surprise. I wrote a short email for Bob Johnson, and immediately received a kickback.
My work day was over, so I let it go. Then this morning, I picked it back up
I signed into Dell Chat, and lo and be hold, I get the same fucking guy! Jeremiah! Our conversation this time was much shorter:
12/03/2009 12:33:28PM Session Started with Agent (OKCp_Jeremiah_160210)
12/03/2009 12:33:33PM Agent (OKCp_Jeremiah_160210): "Thank you for using Dell Printer Hardware Warranty Chat Support, My name is Jeremiah, how may I help you?"
12/03/2009 12:33:56PM James Bond: "Hi Jeremiah"
12/03/2009 12:34:05PM Session Suspended
Yep, he killed my session right then and there.
This isn't over, yet. More to come...
UPDATE 1:
As a side note, I never did receive any of those "second emails" you guys were talking about.
I figure that the easiest way to get to the right supervisor would be to continue going through the chat system. I signed in again, and actually received a new rep this time. Her name is OKCp_Erica_118149.
I spent a couple minutes summarizing the issue to Erica. She apologized a little, (less than I expected, actually), and asked what she could help me with. At this point, I politely ask for her managers phone number - and things get interesting.
She stalls. Several minutes go by. Multiple times I see her begin to type (typing icon), then stop. Then start, then stop. By now, I just know that she is talking with Jeremiah, coming up with some master plan to try and trick me.
Finally, she comes back, and quickly says the following:
12/03/2009 12:54:31PM Agent (OKCp_Erica_118149): "Thank you for holding Sir ...his number is 946-XXXX after you dial 512-946-XXXX"
12/03/2009 12:54:51PM James Bond: "What is his name and title?"
12/03/2009 12:54:54PM Agent (OKCp_Erica_118149): "the issue is that the phone is having technical issues and is going straight to his email"
12/03/2009 12:55:18PM Agent (OKCp_Erica_118149): "he would like for you to give me your phone number so that he can call you"
12/03/2009 12:56:05PM Agent (OKCp_Erica_118149): "his name is Wayne XXXX and he is a Services - Technical Support Manager"
12/03/2009 12:56:27PM Agent (OKCp_Erica_118149): "Do you mind that James ? Can I have your direct number ?"
"Red flag, red flag" I'm thinking to myself, and "MOTHERFUCKERS" I say out loud. I start looking around me. My coworkers are staring at me wondering what's going on. This has got to be a conspiracy, I just know it. I don't know exactly what they are planning, but I figure that if I give her my number, Jeremiah will be calling me and pretend to be "Bob Johnson" or "Wayne".
I start wondering what's going to happen, and I decide to try calling the number. It goes straight to voicemail - the mailbox for "Wayne".
More to come...
A user yesterday was annoyed with her Dell 2335 printer. When she scans from the manual feed tray, the printer scans multiple documents in a row. When scanning normally, it will only take one document, and does not prompt her to input another (so she has to go through all of the menus to scan each document... it really is time consuming).
I'm aware that her 1815 DID ask if there were multiple documents, and I was wondering if the 2335 had the same functionality.
Since Dell makes it impossible to find their phone number, I decide to start up a live chat. I get a rep named OKCp_Jeremiah_160210. Now, after I ask my question, this guy immediately tries to shove me off and says, "Thank you, this printer can only scan one page at a time, if you are scanning into a pdf file, that is software based, and you would have to contact support for the software program you are using.".
Ok - so maybe he didn't fully understand my question, or something, but it really bothered me that he was trying to refer me to another company after I say one sentence - typical Dell, I think. On top of that, I'm already aware that this printer is capable of scanning one document after another since that is how it is currently being used (through manual feed).
I don't call him on his bullshit, but I do continue chatting with him. He seems to lie several times within a few minutes just to try and rush me off. At this point, I'm getting pretty frustrated, and that's an understatement.
I ask for his supervisors email address, and he replies: "You will receive an email automatically with that information.". I find that very odd, so I ask again, and he gives me an email address to bobjohnson@dell.com. I'm thinking "oh, sure, fake email, nice".
I sign off and my chat transcript comes immediately. Oh, and there was no email or contact info included, surprise. I wrote a short email for Bob Johnson, and immediately received a kickback.
My work day was over, so I let it go. Then this morning, I picked it back up
I signed into Dell Chat, and lo and be hold, I get the same fucking guy! Jeremiah! Our conversation this time was much shorter:
12/03/2009 12:33:28PM Session Started with Agent (OKCp_Jeremiah_160210)
12/03/2009 12:33:33PM Agent (OKCp_Jeremiah_160210): "Thank you for using Dell Printer Hardware Warranty Chat Support, My name is Jeremiah, how may I help you?"
12/03/2009 12:33:56PM James Bond: "Hi Jeremiah"
12/03/2009 12:34:05PM Session Suspended
Yep, he killed my session right then and there.
This isn't over, yet. More to come...
UPDATE 1:
As a side note, I never did receive any of those "second emails" you guys were talking about.
I figure that the easiest way to get to the right supervisor would be to continue going through the chat system. I signed in again, and actually received a new rep this time. Her name is OKCp_Erica_118149.
I spent a couple minutes summarizing the issue to Erica. She apologized a little, (less than I expected, actually), and asked what she could help me with. At this point, I politely ask for her managers phone number - and things get interesting.
She stalls. Several minutes go by. Multiple times I see her begin to type (typing icon), then stop. Then start, then stop. By now, I just know that she is talking with Jeremiah, coming up with some master plan to try and trick me.
Finally, she comes back, and quickly says the following:
12/03/2009 12:54:31PM Agent (OKCp_Erica_118149): "Thank you for holding Sir ...his number is 946-XXXX after you dial 512-946-XXXX"
12/03/2009 12:54:51PM James Bond: "What is his name and title?"
12/03/2009 12:54:54PM Agent (OKCp_Erica_118149): "the issue is that the phone is having technical issues and is going straight to his email"
12/03/2009 12:55:18PM Agent (OKCp_Erica_118149): "he would like for you to give me your phone number so that he can call you"
12/03/2009 12:56:05PM Agent (OKCp_Erica_118149): "his name is Wayne XXXX and he is a Services - Technical Support Manager"
12/03/2009 12:56:27PM Agent (OKCp_Erica_118149): "Do you mind that James ? Can I have your direct number ?"
"Red flag, red flag" I'm thinking to myself, and "MOTHERFUCKERS" I say out loud. I start looking around me. My coworkers are staring at me wondering what's going on. This has got to be a conspiracy, I just know it. I don't know exactly what they are planning, but I figure that if I give her my number, Jeremiah will be calling me and pretend to be "Bob Johnson" or "Wayne".
I start wondering what's going to happen, and I decide to try calling the number. It goes straight to voicemail - the mailbox for "Wayne".
More to come...
Last edited:
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