- Apr 10, 2005
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I have a dual monitor setup connected to my rig running on an X800xl. One monitor is the dell 2005fpw (only 2 months old!) and the other is an old sony CRT.
Yesterday, I turned it on and the bootup screen appears on the CRT but not the Dell.
The LCD powers on, and the screen brightens up to blacks on the LCD. When i press the menu button on the monitor the menu wont even come up.
I tried several combinations, like LCD only, nothing. The CRT runs fine by itself. When both are connected, I can see the bootup and the windows screen on the CRT but then it goes to black (but i can see the mouse). I think thats because the CRT is a secondary.
At first i thought it might be the video card not recognizing the LCD, but i hooked it up to another computer with an Nvidia card, and the same thing happens. Powers on, but goes to a black screen and the self test function menu won't even come up.
Has anyone experienced this? I went through the trouble shooting routine, and its at the point where it just says to call tech support.
I'm thinking i might have to RMA it. any suggestions on how to deal with dell customer support?
Yesterday, I turned it on and the bootup screen appears on the CRT but not the Dell.
The LCD powers on, and the screen brightens up to blacks on the LCD. When i press the menu button on the monitor the menu wont even come up.
I tried several combinations, like LCD only, nothing. The CRT runs fine by itself. When both are connected, I can see the bootup and the windows screen on the CRT but then it goes to black (but i can see the mouse). I think thats because the CRT is a secondary.
At first i thought it might be the video card not recognizing the LCD, but i hooked it up to another computer with an Nvidia card, and the same thing happens. Powers on, but goes to a black screen and the self test function menu won't even come up.
Has anyone experienced this? I went through the trouble shooting routine, and its at the point where it just says to call tech support.
I'm thinking i might have to RMA it. any suggestions on how to deal with dell customer support?