Definitely something wrong with his setup. I have a KT7-RAID, with 2 30Gig IBM's, which show up as one 60Gig drive [C:]. Both are setup as Masters, on individual channels(IDE3 & IDE4),using separate cables.
I'm not exactly sure if they must both be set up as masters, but I know that it is recommended that they be placed on separate channels. Also, as far as I know, ATA66 cables must be installed in a definite way...there is a Master connector(black), and a Slave connector(typically the one in the middle(grey), as well as one connector which is dedicated to be inserted into the Mobo(blue).
I would connect the drives as per above, and then Fdisk/format/Ctrl H(to setup array)/install OS (mind you that he will LOSE ALL DATA). Then when Windows is installed, it should come up as one drive of 60Gig. Run a benchmark to test the drive(s)performance to show him the lousy throughput he is currently getting. This should be enough to convince him that he is not arrayed properly.
It is also possible that he might have set up the array as RAID1(mirroring), and not RAID0(striping). This would only show up as a total of 30Gig, and not 60Gig. As such there would be no improvement in reads, and writes, but his data would be more secure.