So my wife and I decided to meet at Outback Steakhouse after work for a nice dinner out. We arrived and were told it was a 10-20 min wait. Fine - no big deal. So we sit and chat about our respective days for a while. After 20 min I notice that two couples who came in after us got seated so I went up to the hostesses and asked them how much longer the wait would be. She asked what my name was and I told her. I watched her finger move down the list, hit the bottom and then move back up about 3 names.
"Oh...we can seat you at table 13 I guess." Uh huh - you passed us on the list. I didn't get really peeved about this till later, but how difficult is it to call names in order off a list? But my wife and I don't get to eat dinner together alot (different work schedules) so I didn't say anything.
So we get to table 13 and I instantly wished I had waited for another table. It sat 8 (and for the record we only have 2 people in our marriage) so it felt out of place. To make matters worse it was sandwiched between two more tables of 8 which were filled with young families with small children and babies. This puts me more on edge since it seems like we always get seated next to families that will let their babies cry through dinner - and now there are now four chances of that happening.
Whatever - my wife wants steak and I do too - kinda (my patience is waning)
So we sit and look at the menu and wait.....and wait.....and wait. After at least 15 minutes (I started timing the wait after a while) I go ask the hostess if there was someone working that section. She looked annoyed and said she would send someone over.
So a waitress comes over finally and says "Sorry about the wait. I thought you guys were waiting for other people to join you." *twitch* At least come ask if we want anything to drink then
We finally order
After another long wait my wife's food finally comes out. Apparently there was a mistake with mine and it needed to be re-cooked <- remember that, its important later
*twitch*
At least they didn't let my wifes food get cold and I don't mind if she eats first
The manager comes over and apologizes for the delay on my food and says he will do half off for my meal. Fine.
My wife is about half done with her meal when mines comes out. I look at it skeptically but cut into it anyway. Needless to say the live cow looked quite annoyed at me as I cut into its side and blood shot out and hit me in the eye. Definatelly not medium well done. Recooked my ass
*twitch*
I send it back
My wife finishes her meal (she wanted to wait but I told her not to. Who likes cold food?)
My steak comes back out - or at least a different one. They had at least killed it this time but the only cooking it got seemed to be when it passed the grill on the way out. And it had different sides. Who asked for broccoli? Not me and it wasn't on the last plate. So I ask our waitress about it.
"Oh no - I think I brought you the wrong plate!"
Seriously? I waited another 15 minutes for a different rare steak? *twitch*
She goes back to get the right one. After waiting 5 minutes I was done. Game over. Where's the manager? 1.5 hours and I don't have my food
They call him over. I meet him halfway. I calmly point out that I was still waiting for my steak and that I was brought the wrong meal. I go on to tell him that I don't think a table for 8 is a nice environment for a couple to have dinner at. Not to mention that I had to find my own waitress
He starts apologizing again. And I politely tell him that there is no way in hell that I am paying for our meal. He says he totally understands and gives us a coupon for a free meal. I ask him if it was redeemable at other locations.
"Yes."
"Good."
So my wife and I leave and go to Red Robin where we are seated as soon as we walk in, have our drinks delivered about 2 minutes later, my burger was the correct one, properly cooked and the price point was 1/3 of what it would have been at Outback
Now I am not trying to degrade any servers out there, but how friggen hard is it to do your job right? I know some people who are servers and, while they are pretty dumb, they do their job right. And for the love of god - when I send a steak back because its rare don't bring me another person's damn meal! :|
And the hostess?! Your job is even easier! See name on list - call name. See next name on list - call name. Don't skip around, just go straight down. People get pissed if you don't seat them
Lord, I am still so flabbergasted I can't rant properly. I just can't understand how a restaurant....how did our meal get messed up this badly? I mean....did she not notice that it was a different meal. And recooked? It wasn't cooked when I got it. And...she brought me the...WRONG...MEAL! After bringing me the RIGHT ONE! GAH!
"Oh...we can seat you at table 13 I guess." Uh huh - you passed us on the list. I didn't get really peeved about this till later, but how difficult is it to call names in order off a list? But my wife and I don't get to eat dinner together alot (different work schedules) so I didn't say anything.
So we get to table 13 and I instantly wished I had waited for another table. It sat 8 (and for the record we only have 2 people in our marriage) so it felt out of place. To make matters worse it was sandwiched between two more tables of 8 which were filled with young families with small children and babies. This puts me more on edge since it seems like we always get seated next to families that will let their babies cry through dinner - and now there are now four chances of that happening.
Whatever - my wife wants steak and I do too - kinda (my patience is waning)
So we sit and look at the menu and wait.....and wait.....and wait. After at least 15 minutes (I started timing the wait after a while) I go ask the hostess if there was someone working that section. She looked annoyed and said she would send someone over.
So a waitress comes over finally and says "Sorry about the wait. I thought you guys were waiting for other people to join you." *twitch* At least come ask if we want anything to drink then
We finally order
After another long wait my wife's food finally comes out. Apparently there was a mistake with mine and it needed to be re-cooked <- remember that, its important later
*twitch*
At least they didn't let my wifes food get cold and I don't mind if she eats first
The manager comes over and apologizes for the delay on my food and says he will do half off for my meal. Fine.
My wife is about half done with her meal when mines comes out. I look at it skeptically but cut into it anyway. Needless to say the live cow looked quite annoyed at me as I cut into its side and blood shot out and hit me in the eye. Definatelly not medium well done. Recooked my ass
*twitch*
I send it back
My wife finishes her meal (she wanted to wait but I told her not to. Who likes cold food?)
My steak comes back out - or at least a different one. They had at least killed it this time but the only cooking it got seemed to be when it passed the grill on the way out. And it had different sides. Who asked for broccoli? Not me and it wasn't on the last plate. So I ask our waitress about it.
"Oh no - I think I brought you the wrong plate!"
Seriously? I waited another 15 minutes for a different rare steak? *twitch*
She goes back to get the right one. After waiting 5 minutes I was done. Game over. Where's the manager? 1.5 hours and I don't have my food
They call him over. I meet him halfway. I calmly point out that I was still waiting for my steak and that I was brought the wrong meal. I go on to tell him that I don't think a table for 8 is a nice environment for a couple to have dinner at. Not to mention that I had to find my own waitress
He starts apologizing again. And I politely tell him that there is no way in hell that I am paying for our meal. He says he totally understands and gives us a coupon for a free meal. I ask him if it was redeemable at other locations.
"Yes."
"Good."
So my wife and I leave and go to Red Robin where we are seated as soon as we walk in, have our drinks delivered about 2 minutes later, my burger was the correct one, properly cooked and the price point was 1/3 of what it would have been at Outback
Now I am not trying to degrade any servers out there, but how friggen hard is it to do your job right? I know some people who are servers and, while they are pretty dumb, they do their job right. And for the love of god - when I send a steak back because its rare don't bring me another person's damn meal! :|
And the hostess?! Your job is even easier! See name on list - call name. See next name on list - call name. Don't skip around, just go straight down. People get pissed if you don't seat them
Lord, I am still so flabbergasted I can't rant properly. I just can't understand how a restaurant....how did our meal get messed up this badly? I mean....did she not notice that it was a different meal. And recooked? It wasn't cooked when I got it. And...she brought me the...WRONG...MEAL! After bringing me the RIGHT ONE! GAH!
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