I have a 1990 Mazda Protege LX 5 Speed and the engine just want to died when i start it up. Call the dealership and told them what's going on with the car. They told me they won't service the car since it's over 100,000 miles. I have to take it to a specialty shop.
Dealership won't service my car since it's more than 100k miles
- Thread starter toant103
- Start date
- Nov 27, 1999
- 65,206
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I'm going to assume that the warranty is up to 100,000 miles toant103, just a tip, ask around before going to just any auto shop, some are definately more cost effective than others, hopw this helps and sorry 
Originally posted by: Zim Hosein
I'm going to assume that the warranty is up to 100,000 miles toant103, just a tip, ask around before going to just any auto shop, some are definately more cost effective than others, hopw this helps and sorry
I never had warranty with them. They don't service vehicle with 100,000 miles or more.
Originally posted by: toant103
Originally posted by: Zim Hosein
I'm going to assume that the warranty is up to 100,000 miles toant103, just a tip, ask around before going to just any auto shop, some are definately more cost effective than others, hopw this helps and sorry
I never had warranty with them. They don't service vehicle with 100,000 miles or more.
Call a different dealer. Why would they not service their own vehicle? I would think they'd be all over you b/c an aging car is going to be steady work for them and it's all cash b/c it's out of warranty.
Never had that problem with our chrysler/dodges....I guess they understand that their cars will still be on the road at that milage. Apparently Mazda doesn't feel they should
Wow, I've never heard that one before!
Time to stay away from that one forever, of that is indeed their policy. Maybe call back and talk to a different service advisor and confirm that. It could have been some noob, or you simply dialed a wrong number.
Time to stay away from that one forever, of that is indeed their policy. Maybe call back and talk to a different service advisor and confirm that. It could have been some noob, or you simply dialed a wrong number.
Dealership service costs way too much anyway. You're better off finding a good independent mechanic.
This is a normal thing for some dealerships. Unless you've been there, you cannot know the problems involved servicing high-mileage cars. Like you can fix one thing....then the next day something else breaks and you get blamed. Or you bring in a car with multiple problems, all related (running problems perhaps)....then want the dealership to fix only one problem. Sometimes people bring in cars for extensive diagnosis...decide not to fix anything..then argue over the diagnostic charges. All things considered, dealerships prefer not to touch high-mileage cars.
Linflas
Lifer
- Jan 30, 2001
- 15,395
- 78
- 91
As far as I am concerned if they are willing to profit from the sales of a particular brand then they have no reason to refuse to service a paying customer no matter what the mileage on the vehicle is. It is not like he expected to walk in and have the work done free of charge. I would go to another dealer and drop a line to the local Better Business Bureau along with the regional office for Mazda regarding the dealer that refused to even look at the car.
That won't do anything. It's not like the dealer has any obligation to service the car if it's not under warranty. It's their funeral. "If I give you money, will you fix my car?"
"No."
"Fine then."
That doesn't make any sense considering that your car is only now just getting broken-in considering mine has 294k miles.
Linflas
Lifer
- Jan 30, 2001
- 15,395
- 78
- 91
I would be willing to bet that Mazda America does not want their dealers refusing to service automobiles they are in the business of selling and servicing due to mileage. 100,000 miles is very common on modern automobiles and some companies are even offering warranties up to 100,000 miles. Contacting the Mazda regional representative would not be a waste of time if done properly. Yes they do have the right to refuse your business but Mazda America also has the right to terminate their sales agreement with the dealership and the consumer does have the right to let others know about this dealerships practices.
- Mar 20, 2000
- 102,389
- 8,547
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127K here... i'd like another car but the idea of leasing and paying huge amounts of taxes (farking texas!) or locking in for another 5 years is depressing. plus, whenever i get money i seem to owe it to someone. but the dealer didn't say "we're not gonna fix your car."
but the dealer didn't say "we're not gonna fix your car."WTF?!?
I took my car into the dealership at 160,000+ miles for some free Service Bulletin work (that I had been putting off for years) and they were like "Thank you, may I have another?"
They even washed my car, vacuumed it out, and checked all my lights!
Well, the dealer has to draw the line somewhere. I'm sure they can't service EVERY car that Mazda has ever made. Try taking a 1917 Model T to your local Ford dealer and see if they are equipped to fix it.
OK, OK. Sure, if it's an older car and the parts are no longer available from the manufacturer, and it would take a lot of creative enterprise to find replacements, that makes sense.
But 100k miles? By most dealer's standards, we're talking about a car that is 8 years old! I know my local Honda dealer stocks parts running back to 1980 and can order parts running back even earlier.
A 1990 car is nothing!
Demon-Xanth
Lifer
- Feb 15, 2000
- 20,551
- 2
- 81
Damn, my car only has about 16,600 on them. I sold my last one about 9 months ago with about 250k. (1991 Grand Prix). 100k miles isn't all that much.
Hayabusa Rider
Admin Emeritus & Elite Member
- Jan 26, 2000
- 50,879
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I'm pretty sure if toant103 had been a good customer of that dealership, had been taking his car there for regular maintenance, their 100k rule would have been waived. Maybe if he had bought the car there, it would have been different.
If you go to a dealer for the first time at 100,000 miles, then want some difficult technical work done, you may run into this type of situation. Your best bet is to get a good relationship with a repair place or a dealer you trust....then they may treat you better when something happens at high mileage.
FWIW...If your warrenty has expired, no dealer HAS to work on your car. If you can claim some sort of racial discrimination, well.......
If you go to a dealer for the first time at 100,000 miles, then want some difficult technical work done, you may run into this type of situation. Your best bet is to get a good relationship with a repair place or a dealer you trust....then they may treat you better when something happens at high mileage.
FWIW...If your warrenty has expired, no dealer HAS to work on your car. If you can claim some sort of racial discrimination, well.......
that is TOTALLY retarded.... I can't even believe they told someone that..... what a bunch of stupid scam artist a$$holes!!!!!!!!
that would peeve me RIGHT off !!!!!
man... don't ever bring me near that dealership, i'd rip them a new one.....
that would peeve me RIGHT off !!!!!
man... don't ever bring me near that dealership, i'd rip them a new one.....
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