Originally posted by: AMD K9
Originally posted by: deepinya
Originally posted by: AMD K9
Just got "hung up" on from a LIVE CHAT person at all-battery. Read the following chat log:
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You are now chatting with 'Tenergy'
Tenergy: hello
you: anyone here?
you: hi
you: I purchased the 2300 Tenergy Low Discharge AA batterys (24) and I received the 2600 AA's that are NOT low discharge type
you: hello?
Tenergy: unforutnately the whole set is on back order until 1/31/09
Tenergy: you may keep it or contact us at the end of january to do the excahnge
you: why did they send me 2600 batteries though...
Tenergy: that was the next upgraded batteries
you: but they arent Low Seld Discharge batteries.
you: It's like ordering a set of AA batteries and receiveing nothing but 9volt batteries instead...
Tenergy: ok then contact us at teh end of january to ship you the correct batteries
you: I better receive a pre paid label to have these shipped back as I am not paying for someone elses screw up
Tenergy: that is correct
you: Also I want to be able to use these now as I can't wait any longer (till January for AA batteries)
Tenergy: we cannot do the exchange that way
you: If they are opened there won't be a problem returning them will there?
Tenergy: we can give you a discount to purchase new batteries
Tenergy: at that time
Tenergy: if they are opened and used you cannot do an excahnge.
you: This is BS totally...
you: Why wasn't I notified before sending me crap I didn't want?
you: I would have completely cancelled my order and just bought Sanyo Eneloops and been done with it.
Tenergy: the shipping dept just shipped a higher better quality most customers were satisfied w. the exchange
you: Not higher quality. Heck I have 2700 mAh Sanyos and their own 2000 mAh Eneloops are far superior
Chat session has ended.
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I was getting ready to type "there is a whole bunch of people on the Anandtech forum that is going to be VERY upset once they receive different batteries than what they ordered. That's how I found out about this place." when I realized the idiot ended the chat very abruptly without warning. NOT COOL AT ALL!
I know you are upset but the guy seemed to be helpful. He was also going to pay for return shipping. Can you fault them for not taking back used batteries? He wasnt rude so maybe he X'd out by mistake or his computer crashed? I dunno just a thought.
How was he helpful? He was just towing the company line. I would have liked an, "I'm sorry our company screwed up; didn't email you about the backorder status of the 2300's, and not contacting you regarding if you would prefer the 2600's as a replacement, continue to wait for the 2300's to come back in stock or just cancell your order. We screwed up and as a show of faith for customer appreciation, we will eat the loss of the 2600's you did not order and will be sending out the 2300's ASAP." That is what I was expecting to hear. You are acting like he is doing me a favor for paying for return shipping? That is the LEAST they can do, and if they didn't do that I would have reversed the charges on my credit card.
You also note that he wasn't rude. I call any person that doesn't answer a question either rude for ignoring my question or a total jerk. He didn't explain WHY they substituted the batteries just using the "Most customers prefered the 2600s" bullcrap. I called him on it with the Eneloop comparison and that is when he abruptly ended the conversation.
You seem to be making excuses for this type of behavior. Are you an enabler or are you a liberal? Sounds like the same reasoning about having sympathy for a murderer by saying they had a "rough childhood" and didn't know any better. We need to show the murderer love and compassion and try to "understand" his feelings.