Dang it, had a Surface pro 7 for a week and it slipped onto the table from about 3 inches and the screens shattered.

[Hayabusa Rider]

I haven't had a chance to call MS but three inches? The website says $450 to replace? Oh man,

Ideas? Third party repair sites? Can I talk MS into a discount or covered repair?

 

[pcgeek11]

3 inches is crazy.

I hope you get them to cover it, seems it has to have been defective.

 

[Steltek]

Those things are glued. Like, mechanical parts are holding the glue together, glued (at least, the older one my brother has is, anyway). I don't know who you'd get to fix it.

How old is it? Did you happen to purchase it on a credit card with an extended warranty feature or damage coverage?

 

[Saylick]

Those things are glued. Like, mechanical parts are holding the glue together, glued (at least, the older one my brother has is, anyway). I don't know who you'd get to fix it.

How old is it? Did you happen to purchase it on a credit card with an extended warranty feature or damage coverage?

This. Most credit cards have some Buyer's Protection benefit baked-in. For example, here's Chase Freedom's benefits: Chase Freedom Purchase Benefit

 

[Saylick]

3 inches is crazy.

I hope you get them to cover it, seems it has to have been defective.

... You know what. I'm not even going to go there.