They're douche-nozzles. They don't even fix their own issues here, they just have a 3rd party do it. This third party doesn't know shit about their work, either. We live in a 3 story apartment complex. For the longest time, we kept getting DC'ed because our coax cable that ran into the switch box downstairs wasn't labeled correctly. They thought it was reading number 9, when it was actually 29. 9 had been scheduled for disconnection months ago, so every time a new service ticket was required for our building due to move-ins or service change, they'd disconnect our cable and we'd have to call them up to look at it again. These frequent visits often took 2-3 hours, because the techs apparently couldn't figure the damn issue out.
Finally, this one genius stoner cable technician (and I'm not being sarcastic, he was the most lucid fucking tech we've ever had the pleasure of meeting, real nice guy!) said - "those morons had your cable mislabeled... I wrote the correct number like 4 times all over it so nobody will ever do this to you again, I'm so sorry!" He then mentioned something about "leaving crapcast for qwest" in a couple weeks. I really hope he made it. The three of us had a soda, played some SSBB together, made some fun quips and then called it a day.
I contacted our closest comcast office and informed them of the terrible inconvenience, and they upped our speed from 12mbit to 16mbit. Shit still get's reset every couple days, making me reset the modem. I had a couple techs look at this issue as well, and they said that it was a "connectivity issue with the main" that's being looked into... Never got fixed.
Comcraptic.