DAMN UPS! They broke my gf's new case! What to do next?

[Hmongkeysauce]

Damn UPS. My gf's new Antec slk1650b is all dent up on the top thanks to them. It sucks because she really needed her comp this weekend, too. Anybody else ever got broken packages from UPS? I called up chiefvalue and they filed a damage claim. According to the CS guy from Chiefvalue, he said they may come by and inspect it or just call me up to verify the damage. He even said it was alright for me to use it as long as I don't cause any further damage. What has UPS done to you in the past in similar situations?

Brown, next time don't break my package!!!!!!!!!!!

 

[phantom404]

I hate UPS. Sent a video card to soneone from the anandtech FS/T forums and they shipped the video card to Tiger Direct...WTF.....TIGER DIRECT, I mean come on...it went all the way to Florida I believe. Maybe there is a reason why they chose brown as their color.....pure crap.

 

[Cheesetogo]

Originally posted by: phantom404
I hate UPS. Sent a video card to soneone from the anandtech FS/T forums and they shipped the video card to Tiger Direct...WTF.....TIGER DIRECT, I mean come on...it went all the way to Florida I believe. Maybe there is a reason why they chose brown as their color.....pure crap.

Did you send it in a Tiger Direct box with the label still on? I always remove labels before shipping.

 

[Bozo Galora]

oh goody, another UPS is good/bad/betterthan thread in general hardware

 

[jonnybruno]

fedex sank my shark

 

[Hmongkeysauce]

What happened when you guys filed a claim? Did they come and check/pick up your broken piece of hardware?

 

[phantom404]

Originally posted by: Cheesetogo

Originally posted by: phantom404
I hate UPS. Sent a video card to soneone from the anandtech FS/T forums and they shipped the video card to Tiger Direct...WTF.....TIGER DIRECT, I mean come on...it went all the way to Florida I believe. Maybe there is a reason why they chose brown as their color.....pure crap.

Did you send it in a Tiger Direct box with the label still on? I always remove labels before shipping.

Nope, this was a plane white box with the label I printed out on there. And the label didnt say Tiger Direct.

 

[intogamer]

when you see your package banged up don't accept it period

Tell the driver to reject the package etc.

 

[jimmyj68]

I recently had an Antec 3000 delivered by UPS. The package looked OK accept for a dinged (slightly compressed) corner. When opened up I discovered that that compressed corner had been compressed with sufficient force to shatter the styrofoam and break the lower corner of the faceplate by destroying the little push button mechanism you use for removing the face plate.

Told NewEgg and because I was in a hurry, ordered a second case. NewEgg quickly contacted UPS, charged them for the case and refunded the cost of my original order. Then the fun began - nobody wanted the case I had that the cost of had been refunded. NewEgg said don't send it back to them - it belongs to UPS. UPS said NewEgg had to send me a shipping order so they (UPS) could come pick it up. NewEgg said they didn't do that - it was UPS's case and their responsibility to pick it up. UPS said nada - NewEGG said - we don't care what you do with it - we got our money. To make a long story short- after calling as high up as I could at UPS. The light came on for somebody because after three months the UPS guy shows up at my door with a pick-up order for a damaged shipment.

Right after discovering the damage, I scotch taped the styrofoam back together and put the case back in it's ahipping carrton. The big box sat in my den for three months. it is unfortunate, but Antec and probably others protect the case for shipment and reasonable shipping bumps and bruises. UPS can find a way to clobber your stuff anyway. This was a classic physics example of dropping the case from some distance on the corner of the box amplifying the forces up through the styrofoam and into the lower corner of the case faceplate - it couldn't take it.

 

[InlineFour]

Originally posted by: intogamer
when you see your package banged up don't accept it period

Tell the driver to reject the package etc.

usually, UPS delivers during work hours so no one is at home. unfortunately, because no one is at home, UPS just leaves the package at the front porch.

one time i was at home, UPS dropped the package, rang the doorbell, and drove away. they didn't even need my signature. their service is really lacking now.

 

[MiranoPoncho]

I remember losing a 7800gt in a shipping incedent. I packed it to rma, the employees banged it up, and said it arrived in pieces.

 

[JEDIYoda]

Rule #1 when accepting an order from UPS/FedEX......never accept the order before you inspect it!!
Thats your right to inspect it before you sign for it!!

 

[RallyMaster]

both Fedex and UPS just drop off the package at my door. I have never had a damaged shipment.

 

[vegetation]

Originally posted by: JEDIYoda
Rule #1 when accepting an order from UPS/FedEX......never accept the order before you inspect it!!
Thats your right to inspect it before you sign for it!!

At least with UPS, they don't need your signature anymore unless the shipper pays extra for mandatory signature (few do). So they just leave it at your door, even if you're home, they don't bother to knock.

 

[Hmongkeysauce]

Hrm. The outside of the box doesnt look that banged up. Like I told the CS, it has a only few holes, nothing major that would make one think that the inside was damaged. Sadly, though, I received the package on thursday and didn't have time to open it until today.

 

[bluestrobe]

I've numerous problems with UPS. Last time was a package they damaged by backing over it then when I filed a claim, they threatened to press charges for insurance fraud. Never again. Either FedEx for large stuff or USPS.

 

[MrUniq]

It sometimes depends on the office in your area..some are very shoddy. Luckily the UPS near me is pretty good...they don't damage packages, drivers seem professional. But the local DHL ... i hate'em... small backwoods office that misdelivered once.

 

[Kromis]

Also, if what you ordered costs like....$200 or more (or something like that, don't know the exact amount), then they MUST get your signature or they will just come back another day.

 

[thescreensavers]

I sent a pagkage Fedex to a guy who bought my pda it never got there ether it fell out of a truck got crushed by anothjer box IDK

UPS: I got a stick of ram in half the bok was so crushed and it was left at the door so I could not reject it and it onyl costed me 18 buks so not so mad

 

[jmdeathsquad]

i think ups likes to play soccer with their packages. oh and don't do the after hours pickup... save yourself a couple of hours and just go during regular business time. they put the D team on at night...

 

[Gagan]

A couple of times when I had ot pic up a package for a cousin and he called it in with my name and what ID I would have with the tracking, they would PHOTOCOPY MY IDENTIFICATOIN. In times of idnetitiy theft and whatnot their employees are so stupid it's unbelievable, the customer service rep was like 'wtf" and the supervisor wa like I'M SORRY