D-LINK really poor Support....

[TOPACTION]

lol I ask D-link a question And I got a reply like 1 hour later Is Say wow!! freaking nice support.. but I speak to fast look what they reply to me ;O(.... does any guys know more info about my question ??




>============Begin of Original Message ============
>
>Hi, I bought a DI-624 a couple of month ago since I was tired of my 11 mbs speed with my DI-614. I bought the new one after seeing in a publicity some where that the di-624 was able to be upgraded to 108 mbs... But I forgot to check on your website wich revision can or can'T be upgraded... So now im stuck with a Rev. A. Are you really working to make a 108 Mbs firmware for the DI-624 Rev.A?? because after a couple of month its still the same message on your website.
>
>Thx
>steve.
>
>============End of Original Message ============


============ REPLY ============

>Date of Reply: 4/12/2004 7:51:09 AM
>
>Products: DI-624
>Operating System: Windows XP Pro
>
>We don't know when Dlink is going to come out with a firmware for the A version for 108Mbps
>You yes have to keep on looking on are website.
>
>Should you require further assistance with your D-Link products, please reply to this message, or call toll free at 877-453-5465. Thank you for networking with D-Link.
>
>Sincerely,
>Manuel Escobar
>D-Link Technical Support Team

 

[JackMDS]

All Entry Level Network Hardware?s Tech support St**ks (Microsoft Tech support is probably the only one would treat ?straight?).

However your issue as nothing to do with Techs Support. At this point I doubt that D-Link would come with an Upgrade to the Version A.

If you can build a case that you were deceived. I.E the specific place that you bought it from claimed that it can be upgraded to 108MHz. Try to ?Flood? them with email demanding exchange of Unit.

:sun:

 

[dmcowen674]

No, it's all over the place that it has to be a Rev C Model.

Rev C contains a different chipset than Rev A & B. It has the Atheros Chipset that can do the 108 upgrade.

I waited patiently for the Rev C Model and got mine last October and it's been a great unit. Have not experienced any of the problems people have reported.