D-Link customer support fails*UPDATED*

GhandiInstinct

Senior member
Mar 1, 2004
573
0
0
talking to a d-link representative was like talking with an artificial intelligence that had a very low IQ about networking.

Anyhow, I wanted to see if anyone knew what's causing the problems Im having.

I have a dir-655 D-link router with a WPA. Im connecting it to it via a d-link g PCI adapter. The problem is my connection randomly drops, primarily when playing WoW, at seemingly random times. I can go hours without it dropping, or minutes. But it always comes back to full speed in a minute or two. Worst case, it will drop for 2-3 minutes, then automaticaly come back. Ive messed with almost every setting you can think of in router options to no avail.

I have no idea what could be causing this.


*update******

Turns it out its the fricken cable signal!!! For some reason my modem is getting a strong and weak signal randomly and I have no idea how to fix this. The comcast is run through a 4 way splitter so I'm assuming the splitting of the signal is giving the modem problems?
 

CptCrunch

Golden Member
Jan 31, 2005
1,878
1
0
hmm, have you updating the firmware? If so, have you tried dd-wrt? It is a great open source firmware I run on all of my routers, very stable, fast and provides a TON of features.
 

Crusty

Lifer
Sep 30, 2001
12,684
2
81
Most likely interference. Anything that generates signals around 2.4ghz will give you problems, that includes OTHER AP's as well as cordless phones, some cell phones, microwaves...
 

xSauronx

Lifer
Jul 14, 2000
19,586
4
81
Originally posted by: Crusty
Most likely interference. Anything that generates signals around 2.4ghz will give you problems, that includes OTHER AP's as well as cordless phones, some cell phones, microwaves...

and he can *try* to get a better signal by changing channels to 1, 6 or 11 in the router.
 

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,481
388
126
To provide sound Customer's Support it is necessary to employ people who get at least $50 an hour rather than less than $10.

Thus it is a consumer?s choice.

Hardware that would cost over $250 per device and good Tech. Support, or the current situation.

It seems that the consumers voted for the current situation.

As for the actual problem.

You can try to change the Router?s transmitting channel, and or buy a High Gain unidirectional Antenna for the PCI card.

Otherwise, use Cable connection, Entry Level Wireless is not really meant for heavy load stable performance.

When you are in the construction business and need a vehicle for work you buy a Truck not a Corvette.
 

GhandiInstinct

Senior member
Mar 1, 2004
573
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0
Im currently on channel 11.

I have upgraded the firmware.

The thing is I had a linksys WRT54 that had the same problems, so I bought the d-link thinking it would fix it.

I've never heard of dd-wrt, would this help me?
 

Crusty

Lifer
Sep 30, 2001
12,684
2
81
Originally posted by: GhandiInstinct
Im currently on channel 11.

I have upgraded the firmware.

The thing is I had a linksys WRT54 that had the same problems, so I bought the d-link thinking it would fix it.

I've never heard of dd-wrt, would this help me?

If two routers are having the same problems then it's most likely NOT the routers... hence the interference mentioned above.
 

GhandiInstinct

Senior member
Mar 1, 2004
573
0
0
Interference huh? Well the router is one floor below the adapter and I mostly get a "low" signal most of the time. But if it's interference, wouldn't it be consistently dropping rather than inconsistently? I'm just brain storming here. What's a good test for interference? And is there anything else it could be if not interference?
 

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,481
388
126
Complaining would not solve the problem. Low signal does not follow your logic, it has its own and it always results with unstable connection.

Take the computer down put it few feet away from the Router and see if it works well.

If it does.

1. Take it back up and try a good uni directional External Antenna with a 3-5 feet coax attached to the PCI.

If it does not help.

2. Buy a second Wireless Router put a cable to an in-between the two location good position where it is having a clear view around, and configure the second Router as an Access Point.

Using a Wireless Router as a switch with an Access Point - http://www.ezlan.net/router_AP.html
 

Crusty

Lifer
Sep 30, 2001
12,684
2
81
Originally posted by: GhandiInstinct
Interference huh? Well the router is one floor below the adapter and I mostly get a "low" signal most of the time. But if it's interference, wouldn't it be consistently dropping rather than inconsistently? I'm just brain storming here. What's a good test for interference? And is there anything else it could be if not interference?

Not at all, what if your neighbor only uses their 2.4ghz cordless phone once a day?
 

dlinkftw

Junior Member
Dec 3, 2008
1
0
0
Originally posted by: GhandiInstinct
Interference huh? Well the router is one floor below the adapter and I mostly get a "low" signal most of the time. But if it's interference, wouldn't it be consistently dropping rather than inconsistently? I'm just brain storming here. What's a good test for interference? And is there anything else it could be if not interference?

you have to remember that the antennas used are omni-directional antennas and sure they cover 360 degrees but that's only on the horizontal plane. the vertical plane only covers from 7-80 degrees. the signal that you are receiving is probably signals being bounced off walls and floors and other obstructions which is why you are getting a low signal.

suggestion : see previous post by dlinkrouter. if you want guaranteed no drops and you are ok with the aethstetic of a dangling wire. run a cable from your dir-655 esp if you are experiencing full drops. if it's just WoW that's logging you off you can probably set up some type of QoS to prioritize your gaming packets. not sure if the dir-655 does that but i know for sure their gaming router (dgl-4300 or dgl-4500) does.
 

dlinkrouter

Junior Member
Dec 3, 2008
2
0
0
thats what she said.

hey off subject a bit, i just archived and compacted wengs box and only recovered 14% leaving two messages in her box but still at like 200 something megs. somethings up. do i check space on server?
 

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,481
388
126
Welcome to our Forums.

LOL. Two new guys with D-link in there names (At least one of them works for D-link).

I wonder why? ;)
 

mxnerd

Diamond Member
Jul 6, 2007
6,799
1,101
126
Originally posted by: GhandiInstinct
talking to a d-link representative was like talking with an artificial intelligence that had a very low IQ about networking.

Anyhow, I wanted to see if anyone knew what's causing the problems Im having.

I have a dir-655 D-link router with a WPA. Im connecting it to it via a d-link g PCI adapter. The problem is my connection randomly drops, primarily when playing WoW, at seemingly random times. I can go hours without it dropping, or minutes. But it always comes back to full speed in a minute or two. Worst case, it will drop for 2-3 minutes, then automaticaly come back. Ive messed with almost every setting you can think of in router options to no avail.

I have no idea what could be causing this.

It probably is not the wireless thing causing problem and probably not D-Link's fault. Ar you using P2P program (eMule, BitTorrent) that has too many connections at the same time?

I have exactly sam experience long time ago and it was BitComet (a BitTorrent) is doing the damage, some home router just (be it Linksys, D-Link, etc)can't handle it.

If you are, go to P2P program and decrease the connections number a P2P cleint (program)can make (I usually make it a quarter of the default value)
 

GhandiInstinct

Senior member
Mar 1, 2004
573
0
0
Turns it out its the fricken cable signal!!! For some reason my modem is getting a strong and weak signal randomly and I have no idea how to fix this. The comcast is run through a 4 way splitter so I'm assuming the splitting of the signal is giving the modem problems?
 

Fardringle

Diamond Member
Oct 23, 2000
9,192
758
126
Low quality cable splitters can wreak havok on a broadband signal. Remove the splitter from the system completely (connect the modem directly to the outside cable line) and see if it solves the problem. If so, you need a better splitter. If not, call Comcast and have them test your signal.