Originally posted by: Brasscat

I wish I new what's really going on here? I have an account, works fine, however it's been over 3 days and no word about a trouble ticket I've entered (they've gotten back to me before in less than 2 hours). Plus, I upgraded my account (with their "ZAP" program) days ago and they haven't performed the upgrade yet.
I certainly
feels like they're scrambling for money to stay afloat.... I hope not. But I just don't know.
Let's hope Shawn knows what he's doing -- cause it could really be the deal of a lifeime here (litterally, lifetime accounts under $20!?).
Well the problem is that the sales have started up again, causing an influx of setups and trouble tickets. HOWEVER, they say they will be going to monthy on everything here shortly (monday?) and increasing the prices. (If you already have accounts, those rates are locked in, this is just for new stuff).
I've always thought that that's what they planned to do eventually, use the cheap prices to get customers initially, who can then also use word of mouth advertising, then raise the rates after that happens. MS did it, amazon did it, etc.
Anyway, its not a scam, at least it hasn't been for me. I've gotten a number of accounts, and most are setup. The first one took 2 weeks to set up when they had the big backlock, the next two took 2 days to setup.
If anyone hasn't gotten accounts setup from when they sent in the setup thing a couple months back, something is definately wrong. Use the helpdesk and or email them, heck you can find the CEO's email on the webpage.
Sure I have worries about if they can stay afloat, but if they are increasing prices for new customers in a few days and going to monthly billing for all new customers shortly, then that raises my confidance in them.