Hey guys, wondering if anyone else has had this issue with Cyberlink's product. I purchased a boxed copy of the PowerDVD Platinum software at CompUSA for $69. Took it home and installed it, and noticed that I had no audio options for Dolby Digital output. The only outputs enabled are their proprietary CLMEI or whatever it is called.
I sent a tech query on their website, and received a reply a day or so later, that sounded pretty generic, i.e.: rest assured our product supports Dolby output, please reinstall the whole thing, clean out the registry, reinstall your video and audio drivers, sweep out the garage, and feed the cat.
I did everything but the last two.
Still no options in the advanced audio settings for Dolby Digital output. I have an Audigy 2 ZS, by the way, rig in sig. In the response they had asked that if this all didn't work I send them a few files, dxdiag.txt, their cdlma.log, my marriage license, whatever. I sent all that in email to powerdvd@gocyberlink.com as requested, with an explanation, and the original query and response numbers. That was a week ago and I have had no response.
Has anyone else run into this?
I sent a tech query on their website, and received a reply a day or so later, that sounded pretty generic, i.e.: rest assured our product supports Dolby output, please reinstall the whole thing, clean out the registry, reinstall your video and audio drivers, sweep out the garage, and feed the cat.
I did everything but the last two.
Still no options in the advanced audio settings for Dolby Digital output. I have an Audigy 2 ZS, by the way, rig in sig. In the response they had asked that if this all didn't work I send them a few files, dxdiag.txt, their cdlma.log, my marriage license, whatever. I sent all that in email to powerdvd@gocyberlink.com as requested, with an explanation, and the original query and response numbers. That was a week ago and I have had no response.
Has anyone else run into this?
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