Customer Service / RMA question

[Angrymarshmello]

I ordered something from Compgeeks about a month ago (DVD drive), it worked fine for a week but after that week it stopped reading DVDs. (It read CDs fine) I sent in an email request two weeks ago for a RMA number to return it. No response after a week, so I thought they lost my email. I use their webform and send off another email. No response. Is 2 weeks pushing it to get at least a RMA number? (Not even the RMA product, just a number so I can send it back) Or am I being impatient? I don't want to piss them off by having to call them but I'm reaching the end of my patience. Compgeeks is usually great about answering tech support questions and customer support questions, so this is the first time I've had to deal with them in an unfavorable manner.

 

[Bulbasaur]

Piss them off? Certainly not! You're a paying customer who has received a defective product that needs to be replaced or refunded. Call them immediately to let them know you're situation and to request an RMA. 2 weeks is more than sufficient time for them to respond to you, especially if their guarantee or warranty is limited to 15 days or 30 days.

 

[Angrymarshmello]

Actually the time to return it just passed The warranty on it however is a full year from date of purchase. Thanks for the info!

 

[Russ]

<< Is 2 weeks pushing it to get at least a RMA number? >>



Two weeks just to get the RMA number? That's a ridiculous length of time and is completely inexcusable.

Russ, NCNE

 

[Angrymarshmello]

Better go call them. Thanks for the help guys!

 

[Viperoni]

I'd never have the patience to wait that long

 

[Frenchie]

Definitely give them a call!