Sorry, I've just been fuming mad recently about poor customer service, and need a place to voice my opinions. What better place than ATOT? After reading about the waitress who demanded a 15% tip, I can't take it anymore. I need to write an editorial to the newspaper, because business owners need to hear this.
I recently rented a U-Haul, and was given a truck with no AC, when the side of the truck CLEARLY advertises "Air-Conditioned". It was 110 this week, so no AC is completely unacceptable. Also, they charged me for dollies and furniture pads, which I never used. And then, they said the tank was full, and I needed to fill it up. Well, when I filled up, the gauge went WAY pat the FULL line, and a 21 mile trip cost me $27 in gas. I went into the store, and the manager was very rude to me, and was not interested in settling the dispute. I wrote a LONG letter to U-Haul corporate customer service (via planetfeedback.com, a GREAT site), and was offered a measley $20 gift certificate.
Why do businesses think they can treat you this way? Why do they think they deserve your money? I can go elsewhere, but I choose to spend my money with them. I work hard for my money, and there's not alot to go around. Yet if someone's selling something, they think you need it and you'll pay anything, and endure anything to get it. The U-Haul thing is just one example of a long string of horrible experiences I've had over the past 6 months. And waitresses demanding 15% tip? Get real!
From now on, I need a good reason to give someone my money. And if they can't convince me, then they don't get it. I used to not bother with complaining about poor service, but now I'm complaining left and right at the slightest mishap. Call me a jerk, but if I'm giving you my money, I'd better damn well think it was worth it.
[Slightly shortened for nater]
I recently rented a U-Haul, and was given a truck with no AC, when the side of the truck CLEARLY advertises "Air-Conditioned". It was 110 this week, so no AC is completely unacceptable. Also, they charged me for dollies and furniture pads, which I never used. And then, they said the tank was full, and I needed to fill it up. Well, when I filled up, the gauge went WAY pat the FULL line, and a 21 mile trip cost me $27 in gas. I went into the store, and the manager was very rude to me, and was not interested in settling the dispute. I wrote a LONG letter to U-Haul corporate customer service (via planetfeedback.com, a GREAT site), and was offered a measley $20 gift certificate.
Why do businesses think they can treat you this way? Why do they think they deserve your money? I can go elsewhere, but I choose to spend my money with them. I work hard for my money, and there's not alot to go around. Yet if someone's selling something, they think you need it and you'll pay anything, and endure anything to get it. The U-Haul thing is just one example of a long string of horrible experiences I've had over the past 6 months. And waitresses demanding 15% tip? Get real!
From now on, I need a good reason to give someone my money. And if they can't convince me, then they don't get it. I used to not bother with complaining about poor service, but now I'm complaining left and right at the slightest mishap. Call me a jerk, but if I'm giving you my money, I'd better damn well think it was worth it.
[Slightly shortened for nater]
