Customer service person just asked me for my full credit card number

[jds2006]

I'm currently talking to a customer service person online for beachbody.com about why they made multiple charges to my credit card after I've already canceled my subscription. I'm not sure if I should give it to him. On one hand, I know he's a legit customer service rep since I clicked on the link from their official website. On the other hand, any stranger asking me for my full credit card number seems kinda fishy.

Dass: ***, as you informed that you are being charged on your Visa card bearing # ending with **** & expiration date as **/**, I tried every possible way to find out the reason.
Dass: I was not able to locate any information.
Dass: I would need the complete # so that I can put it in my records & obtain the information about the charges.
Dass: Can I have the complete card # please ?
Dass: This Web site has industry-standard security measures in place to protect the loss, misuse,
and alteration of the information under our control, and we make good-faith efforts to store
your personal information in a secure operating environment.

 

[HN]

try again with another rep. see if he/she gives the same answer

 

[dabuddha]

Call them?

 

[mrrman]

I wouldnt give it out

 

[JulesMaximus]

Just dispute it with your credit card company. End of story.

 

[Syringer]

Yes, it's standard procedure.

 

[randay]

Ill find out for you. Can I get your full name and credit card number please?

 

[Semidevil]

Originally posted by: randay
Ill find out for you. Can I get your full name and credit card number please?

and get the last 3 numbers on the back of the card too.

 

[KillyKillall]

Originally posted by: Semidevil

Originally posted by: randay
Ill find out for you. Can I get your full name and credit card number please?

and get the last 3 numbers on the back of the card too.

:thumbsup:

 

[FoBoT]

if you give your CC to the moron at your local B&M they can read your complete CC #, what is the difference?

 

[xgsound]

Originally posted by: FoBoT
if you give your CC to the moron at your local B&M they can read your complete CC #, what is the difference?

I think the difference is the the customer rep is associated with beachbody.com and they already have questionable charges to his account.

I vote to dispute the charges with the CC company.


Jim

 

[Syringer]

Originally posted by: xgsound

Originally posted by: FoBoT
if you give your CC to the moron at your local B&M they can read your complete CC #, what is the difference?

I think the difference is the the customer rep is associated with beachbody.com and they already have questionable charges to his account.

I vote to dispute the charges with the CC company.


Jim

Well if they already have your CC on file what difference does it make

 

[tranceport]

I wouldn't give it out. They (merchants) always only ask me for last 4 for verifications.

 

[jadinolf]

Originally posted by: randay
Ill find out for you. Can I get your full name and credit card number please?

No, me! :laugh:

 

[rival]

At the most i've only been asked for the last 4 digits, and they should already have your information, no need for the entire number like that. Seems fishy since they're seemingly already charging you for stuff you didnt want.

 

[musterkand]

as long as these degita are nit your CCV number then threee of four should be fine to give out. but anything else is quite suspicious

 

[bobdelt]

Originally posted by: Syringer

Originally posted by: xgsound

Originally posted by: FoBoT
if you give your CC to the moron at your local B&M they can read your complete CC #, what is the difference?

I think the difference is the the customer rep is associated with beachbody.com and they already have questionable charges to his account.

I vote to dispute the charges with the CC company.


Jim

Well if they already have your CC on file what difference does it make

the guy might not have access to his credit card number on file, its probably encypted or something.

i'd try a different rep and then dispute with the CC company.

 

[doze]

Once I enter a CC# at work I can no longer access that info and many companies are setup that way. Not a good idea to put the CC# in chat though. Phone or FAX are the most secure.

 

[dhaddox]

You need to provide the service rep with all they information they need from you in order to facilitate an expedient resolution to the issue. The chances of anything bad happening to your credit card by you telling it to him are very slim.