Customer goes postal due to poor postal performance

[jonnyGURU]

I have this customer that constantly sends things DELIVERY CONFIRMATION AND Insured.

I told him to not bother with the confirmation since it only confirms delivery and not to who, and to get a return receipt for his insured packages.

He didn't listen.

One day he called me up screaming that I hadn't done his latest hard drive RMA and it had been two weeks since he shipped it.

I told him that we didn't get the package and he insisted that we did because delivery confirmation said we did.

I told him that confirmation only confirms delivery and that he needs to talk to the post office about the package's whereabouts.

He called the post office and they said there was nothing they can do because the delivery was confirmed a week ago.

He called me back and I suggested calling all of the businesses in our zip code with a similar name.

He hesitates, but decides this isn't such a bad idea.

He called a cigar warehouse with the same name located ten blocks away from us and the receptionist there said they did get a package from him last week, with a hard drive in it, addressed to a computer warehouse.

She told him that she would tape it up and give the package back to the post man for redelivery the next day, and she did.

A week goes by and he calls me again asking why I hadn't done his RMA. I told him I hadn't received it yet.

He calls the post office and they tell him there is nothing they can do because the package was delivered two weeks ago.

Sure it was.

To the wrong address.

He insisted that they insure the package. They told him that they would not insure the package because it was delivered and unless he can show them a package with physical damage, they wouldn't insure it for damaged goods, either. As far as they were concerned, it was a done deal.

By this time the customer goes absolutely BALISTIC. He calls up the post office again and asks for the manager.

Two days later, a gentleman wearing a tie and having a name tag with the USPS logo on it hails me as I was walking across our company's will call area on the way to the tech room.

"Excuse me sir! I had told this gentleman that I would PERSONALLY deliver this package to you and to make sure that no one else but you received it."

Low and behold, three weeks later, I got his defective hard drive. :Q

People: If you can't track it, I mean really track it, or you can't confirm the delivery was to a PARTICULAR PERSON with a signature, think twice about shipping it in the first place.

PS: I have received cigars in the mail a time or two before this incident, just in case you think this is "isolated".

 

[Soybomb]

Ohhhhhh were they good cigars though? Maybe you have some nice job perks hehe

*cough* usps sucks*cough*

 

[KameLeon]

Jesus! :Q

 

[Pretender]

I never knew the USPS was that pathetic. I'm surprised I haven't lost much.

 

[jonnyGURU]

I always love it when the package gets SO WET that the box completely falls apart and the USPS puts it in a plastic bag and delivers it anyway.

Right. Wet computer parts. That'll work!

Of course, they're now out of the loop.... PACKAGE DELIVERED!

Sheesh!

 

[John]

jonny, I always enjoy reading your "thoughts and short stories"

 

[Hamburgerpimp]

I had a roommate in college that worked for Delta Airlines as a baggage handler. He said they would always get the USMail on their flights and the bags would sometimes get caught on the conveyer and rip open. 10,000 letters all over the runway!! USPS is not the only people who handle your mail!!

 

[jonnyGURU]

I know. I flew Delta out of Atlanta one time and they conveyored a bunch of packages off of a car into the belly of the plane. The guy walked away to smoke a cigarette on the tarmac and while he was gone (only ten steps from the plane) packages started to fall off of the ramp and all over the runway.

DOH!

I'm just sitting here watching this happen from my window seat.

 

[TheManiac]

JonnyGURU

I know what you mean....

I've seen them play football with packages while sitting in my airplane seat. They think it's some kind of game!

 

[jonnyGURU]

Ahhh yes! Yet another classic US Mail move today.

Check this one out:

Customer got delivery confirmation stating that their package was delivered on Sunday.

We are only open Monday through Friday and the post office certainly doesn't deliver on Sunday.

Knowing that this MUST BE a mistake, the customer doesn't bother calling us, they call the postal service on Monday.

They tell him that the confirmation must mean Saturday and not Sunday and if we were not in, they would have left a note with a number to call to schedule pick up or re-delivery.

What?!?! They usually redeliver. They know that we're never here on the weekend... especially not accepting packages!

The customer called us and I told him that we are a place of business and our carrier is well aware of our hours and we've NEVER had to call the post office to schedule redelivery or pick up and that it is VERY LIKELY that delivery confirmation REALLY DID mean Sunday since post offices are open to RECEIVE PACKAGES from through the postal service since delivery confirmation typically confirms that the parcel had been received by the post office that SERVICES the destination zip code.

The customer acknowledges and decides to call the USPS back.

They tell him that the recipient must call to schedule redelivery and that it is not likely that the parcel would be redelivered without a phone call.

The customer calls me back the next day. He gives me the delivery confirmation and the phone number he had been calling for information.

I call and the tracking says that the delivery had been confirmed. Still Sunday... of course. I told them that I did not have the package. They say that it is likely at the post office waiting for pick up. I ask them how we find out if this is so. They tell me that there should be a little note left by the post man that I should bring into our local post office.

I tell them that I work for a large warehouse that takes up six suites in the front and has seven roll up doors in the back. I tell them that the roll up that USPS usually pulls into did not have a note on it and suggest to them that they should figure out for me which one of over a dozen doors the post man must have left this note so I can pick up this customer's package.

They hung up on me.

Two hours later, the post man pulls up to the back door. Mind you that this is now TUESDAY. Two days after delivery confirmed that the package was delivered. The package came off of THAT truck.

Jack ASSES! That's all I can say. Jack asses. One's whose ass is jacked.

 

[Moonbeam]

Did you hear the one about the raw egg somebody mailed across the continent and was delivered unbroaken.

 

[jonnyGURU]

I bet if they put that egg in an envelope, it would be smashed. If I remember correctly, the put a stamp and address on an egg and mailed it, so everyone that handled it knew it was an egg and knew that they were being "tested".

Believe me; I get more wet and crushed boxes than not.

The post office can't even get my BILLS and W2s to me!!!! I mean CHRIST they can't even deliver all of my letters, why should I expect them to deliver packages???

 

[iconn]

the local mailman ate the egg and then had his postal connection in the other state buy one at the local food store.....

 

[jonnyGURU]

Ha ha ha ha!!!!!!