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custmer service stupid response

S

sonoma1993

Diamond Member
The other day I wrote to dish network sales/equipment support. I was asking the, what was the usb 1.1 port used for on the dish player-dvd 625. Here their response to my question.

Dear Mr. Temple,

Thank you for your email. In order for me to research your account, we will need more account information. Please provide us with the phone number listed on your account and your account number so that we may further assist you.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com, or contact our 24-hour Customer Service Center at 1-800-333-3474 at your earliest convenience


It like ok why do you need my account info, why do you need to research my account. No were in my question did I ask them about my account. You do not need my account information to look up equipment. All I wanted to know what the usb port was used for. After awhile looking around on the website. I found out it was used for there pocketdish.
 
They do that for most companies anymore. I've called the support lines for most cable companies to have simple questions (not related to a specific person) answered before (for friends). They absolutely refuse to talk to you before you can come up with the person's VALID contact info.
 
I suspect that is done to make sure they aren't wasting tech support time on non-customers.
 
Originally posted by: kranky
I suspect that is done to make sure they aren't wasting tech support time on non-customers.
Click to expand...

That and I think they want to be sure they have your latest contact info.
 
Simple solution. Next time, call them up, tell them you saw such-and-such at your friend's house the other day, and was wondering what it was, since you're considering switching over to their service yourself. Trust me, if they think they have a potential customer on the line, they'll trip over themselves to answer any questions you have, especially if you tell them you really need to know the answer before you commit...... since you need to know if your existing equipment is compatible. 😉
 
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