Critique my resume

[mzkhadir]

Skills Summary

Four years plus experience in supporting big companies which have day to day problems with Operating Systems, and Software. I have a strong background in supporting Microsoft Windows XP, Windows 2000 and Office XP.

Experience

11/2004-Present Siemens- Lake Zurich, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

11/2003-11/2004 IBM - Oakbrook, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

05/2003- 11/2003 IBM - Oakbrook, IL

XP Rollout Specialist, Washington Mutual, Vernon Hills, IL
XP rollout included the bank branches in front of the Bank One Branches. In a team of two rolled out about 8 machines, local printers and network printers, all IBM hardware with NEC flat panels and also two servers which had Windows Server 2000 and an OS/2 Server.

01/2002 ? 05/2003 IBM - Oakbrook, IL

Desktop Support, Lucent Technologies, Lisle, IL
As a team of 5 people, we were supporting IBM, HP and Toshiba laptops and desktops with Windows 2000, Windows 98 and Windows 95 installed with Office 95 and Office 2000 and some other internal software that was created by Lucent.

11/2001 ? 01/2002 IBM- Oakbrook, IL

Desktop Support and Rollout Specialist, Exelon Corporation, Oakbrook, IL.
Team Lead for the project that did 15 locations of Windows 2000 rollouts with different software with IBM hardware. Took the old machine out and put the new machine in its place and installed software and hardware for the end user to work with.

07/2000 ? 11/2001 IBM-Oakbrook, IL

Desktop Support, Jones Lang LaSalle, Mount Prospect, IL
Doing support for a remote office with 80 people with Windows 95 and Windows 98 with Office 97 and Office 2000 installed, worked with PAL dialer, McAfee Virus Scan and additional in house software.

Systems Proficiency
Hardware: IBM Laptops, IBM Desktops, HP Omnibooks, Toshiba Tecra laptops, Compaq servers. IBM, HP and Lexmark network Printers and local printers.
PC Software: Office XP, Office 2000, Norton Antivirus, McAfee Virus scan, Netscape Communicator, RealPlayer, Remedy, Windows Messenger, Windows Media Player and other internal software.

Education:
Devry University: Still continuing education, going for Bachelors in Science. (2006)

 

[KLin]

Originally posted by: mzkhadir
Skills Summary

Four years plus experience in supporting big companies which have day to day problems with Operating Systems, and Software. I have a strong background in supporting Microsoft Windows XP, Windows 2000 and Office XP.

Experience

11/2004-Present Siemens- Lake Zurich, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

11/2003-11/2004 IBM - Oakbrook, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

05/2003- 11/2003 IBM - Oakbrook, IL

XP Rollout Specialist, Washington Mutual, Vernon Hills, IL
XP rollout included the bank branches in front of the Bank One Branches. In a team of two rolled out about 8 machines, local printers and network printers, all IBM hardware with NEC flat panels and also two servers which had Windows Server 2000 and an OS/2 Server.

01/2002 ? 05/2003 IBM - Oakbrook, IL

Desktop Support, Lucent Technologies, Lisle, IL
As a team of 5 people, we were supporting IBM, HP and Toshiba laptops and desktops with Windows 2000, Windows 98 and Windows 95 installed with Office 95 and Office 2000 and some other internal software that was created by Lucent.

11/2001 ? 01/2002 IBM- Oakbrook, IL

Desktop Support and Rollout Specialist, Exelon Corporation, Oakbrook, IL.
Team Lead for the project that did 15 locations of Windows 2000 rollouts with different software with IBM hardware. Took the old machine out and put the new machine in its place and installed software and hardware for the end user to work with.

07/2000 ? 11/2001 IBM-Oakbrook, IL

Desktop Support, Jones Lang LaSalle, Mount Prospect, IL
Doing support for a remote office with 80 people with Windows 95 and Windows 98 with Office 97 and Office 2000 installed, worked with PAL dialer, McAfee Virus Scan and additional in house software.

Systems Proficiency
Hardware: IBM Laptops, IBM Desktops, HP Omnibooks, Toshiba Tecra laptops, Compaq servers. IBM, HP and Lexmark network Printers and local printers.
PC Software: Office XP, Office 2000, Norton Antivirus, McAfee Virus scan, Netscape Communicator, RealPlayer, Remedy, Windows Messenger, Windows Media Player and other internal software.

Education:
Devry University: Still continuing education, going for Bachelors in Science. (2006)

Change wording to "will graduate with Bachelors of Science degree in 2006"

 

[kalster]

i used to work at Lucent (lisle location) for about a year too, 2003-2004, weird company, lot of negative feeling overall with all the layoffs and stuff

 

[mzkhadir]

Originally posted by: kalster
i used to work at Lucent (lisle location) for about a year too, 2003-2004, weird company, lot of negative feeling overall with all the layoffs and stuff

Every thursday was a bad day for people.

 

[bleeb]

quit now...

 

[mitmot]

thats alot of desktop support

 

[meltdown75]

Four years plus experience in supporting big companies which have day to day problems with Operating Systems, and Software. I have a strong background in supporting Microsoft Windows XP, Windows 2000 and Office XP.

I would change this to:

Over four years experience in supporting large, established companies; focusing on ____ ____ (insert software, OS', etc).

 

[lightweight]

Do you have this in MS Word format? I'd like to check it out formatted. Some of the wording for your previous work experience is weird. For instance, for previous jobs you would say supported instead of supporting because it's a past action. Make it very easy for the employer to read. For instance, will an employer know what a ticket is in this context? Some of the wording is awkward (to me)

Ex:

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

Fix:
Helped support IBM hardware and software for end users on a regular basis. Used Remedy, ..what it is, to document, update and resolve issues related to user support requests.

 

[OulOat]

Four years plus experience (What are you trying to say?) in supporting big (big is ambigious, used words like Fortune 500) companies which have day to day problems with Operating Systems, and Software (with day-to-day workstation problems such as OS and software). I have a strong background in supporting Microsoft Windows XP, Windows 2000 and Office XP.

Experience

11/2004-Present Siemens- Lake Zurich, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
(I'm confused, aren't these two separate companies? If so, where is the work description for Siemens? If this is actually consulting experience, state Siemens or IBM once in the beginning, a short description of your consulting experience, then list client companies, and follow with your client experience. Make it clear that it is consulting work since your layout now is confusing.)

Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets. (BULLETS and use better, descriptive action verbs. Assisting and educating users > helping users. Operated > used. This applies to the rest of your work experience.)

11/2003-11/2004 IBM - Oakbrook, IL

Desktop Support, Washington Mutual, Vernon Hills, IL
Helping end users with day to day problems with IBM hardware and software or when tickets come in. Used Remedy to document, update and resolve issues pertaining to trouble tickets.

05/2003- 11/2003 IBM - Oakbrook, IL

XP Rollout Specialist, Washington Mutual, Vernon Hills, IL
XP rollout included the bank branches in front of the Bank One Branches. In a team of two rolled out about 8 machines, local printers and network printers, all IBM hardware with NEC flat panels and also two servers which had Windows Server 2000 and an OS/2 Server.

01/2002 ? 05/2003 IBM - Oakbrook, IL

Desktop Support, Lucent Technologies, Lisle, IL
As a team of 5 people, we were supporting IBM, HP and Toshiba laptops and desktops with Windows 2000, Windows 98 and Windows 95 installed with Office 95 and Office 2000 and some other internal software that was created by Lucent.

11/2001 ? 01/2002 IBM- Oakbrook, IL

Desktop Support and Rollout Specialist, Exelon Corporation, Oakbrook, IL.
Team Lead for the project that did 15 locations of Windows 2000 rollouts with different software with IBM hardware. Took the old machine out and put the new machine in its place and installed software and hardware for the end user to work with.

07/2000 ? 11/2001 IBM-Oakbrook, IL

Desktop Support, Jones Lang LaSalle, Mount Prospect, IL
Doing support for a remote office with 80 people with Windows 95 and Windows 98 with Office 97 and Office 2000 installed, worked with PAL dialer, McAfee Virus Scan and additional in house software.

Systems Proficiency
Hardware: IBM Laptops, IBM Desktops, HP Omnibooks, Toshiba Tecra laptops, Compaq servers. IBM, HP and Lexmark network Printers and local printers.
PC Software: Office XP, Office 2000, Norton Antivirus, McAfee Virus scan, Netscape Communicator, RealPlayer, Remedy, Windows Messenger, Windows Media Player (Are these really necessary? Cut them out if you can't fit your resume to 1 page) and other internal software.



Education:
Devry University: Still continuing education, going for Bachelors in Science. (2006)
(Devry University: Bachelors of Science in __MAJOR__, Graduation: May, 2006