Alright... so I have this credit card. I have had it since like June of 01. NO Late payments up until June of '02.
In June, I go to their webpage to make a payment. There are three options. Pay Now, Pay on Due Date, or Pay on Specified date. I setup my June payment to pay on the Due Date, which was June 30th. June 30th was a Sunday. They didn't charge me until July 1st, thus making my payment late. They charged me a late fee. I called when I got my statement and bitched. They said tuff sh1t. I *was* going to just pay it and let it go.
Until July's payment was messed up. I set it up to pay on like July 23rd or something so that I wouldn't have to worry about their system screwing things up. I went through all the steps, clicked submit. I did not print off the confirmation page. Apparently I should have. For some reason, it never went through. After making the payment, I didn't give it a second thought, so I didn't find out that it didn't go through until I got my statement on around August 12th.
I called and complained. Talked to some guy. He said he would refund the late fee for July. I asked him about June. Told him the story. He said he would refund that as well, and didn't understand why the original person I called didn't refund it.
About 8 days went by, and I didn't show anything regarding the refund on my account so I called them. The lady I talked to said she didn't show anything. I explained to her what happened. She said she would refund both late fees. I was assured they were in the system and they would show up on my next statement.
Today I got my statement. It doesn't show any refunds. So, I call them up. Explain to the first CSR the entire mess. He says he can refund one of them, but not both. I tell him that is not acceptable and ask to speak to his supervisor. He transfers me. He tells me the same thing. He goes on to say he doesn't show I called in *ever*. I tell him he pretty much has two choice. He can refund both late fees and keep me as a customer. Or he can not refund them, and lose me as a customer forever. On top of that, I WILL not be paying the late fees. He chooses the latter and closes my account. At this point, I am pissed off and just hang up.
I calmed down and called back. Asked the first guy I got what he shows as the last time I called in. He says earlier today regarding some late fees. I then ask him what about before that. He says August 20th. That happens to be the date from the second call I made. He says what can I help you with. I said I would like to resovle this issue with the late fees. He transfers me to his supervisor. I argue with her for about 10 minutes, she won't budge. I ask for her supervisor. I talk to him for about 10 minutes, he won't bugde either. He says he can't refund it. I ask for someone who can. He then changes his mind and says he can, but that he is "denying my request". At this point, I got pissed off. I turned it around and say "Well then I am denying your request for me to pay either late fee" He didn't like that. I tell him he can refund both or they have lost me as a customer forever. He says my account is already closed. I say something to the effect of good, leave it that way. You guys are a fvcking joke. He says Thank you sir, have a nice day. I hang up.
Any suggestions on what I should do? Its not the money. At this point its a matter of principle. Their website screwed up two payments and now they want 50 dollars in late fees because of it. Thats a crock of sh1t.
In June, I go to their webpage to make a payment. There are three options. Pay Now, Pay on Due Date, or Pay on Specified date. I setup my June payment to pay on the Due Date, which was June 30th. June 30th was a Sunday. They didn't charge me until July 1st, thus making my payment late. They charged me a late fee. I called when I got my statement and bitched. They said tuff sh1t. I *was* going to just pay it and let it go.
Until July's payment was messed up. I set it up to pay on like July 23rd or something so that I wouldn't have to worry about their system screwing things up. I went through all the steps, clicked submit. I did not print off the confirmation page. Apparently I should have. For some reason, it never went through. After making the payment, I didn't give it a second thought, so I didn't find out that it didn't go through until I got my statement on around August 12th.
I called and complained. Talked to some guy. He said he would refund the late fee for July. I asked him about June. Told him the story. He said he would refund that as well, and didn't understand why the original person I called didn't refund it.
About 8 days went by, and I didn't show anything regarding the refund on my account so I called them. The lady I talked to said she didn't show anything. I explained to her what happened. She said she would refund both late fees. I was assured they were in the system and they would show up on my next statement.
Today I got my statement. It doesn't show any refunds. So, I call them up. Explain to the first CSR the entire mess. He says he can refund one of them, but not both. I tell him that is not acceptable and ask to speak to his supervisor. He transfers me. He tells me the same thing. He goes on to say he doesn't show I called in *ever*. I tell him he pretty much has two choice. He can refund both late fees and keep me as a customer. Or he can not refund them, and lose me as a customer forever. On top of that, I WILL not be paying the late fees. He chooses the latter and closes my account. At this point, I am pissed off and just hang up.
I calmed down and called back. Asked the first guy I got what he shows as the last time I called in. He says earlier today regarding some late fees. I then ask him what about before that. He says August 20th. That happens to be the date from the second call I made. He says what can I help you with. I said I would like to resovle this issue with the late fees. He transfers me to his supervisor. I argue with her for about 10 minutes, she won't budge. I ask for her supervisor. I talk to him for about 10 minutes, he won't bugde either. He says he can't refund it. I ask for someone who can. He then changes his mind and says he can, but that he is "denying my request". At this point, I got pissed off. I turned it around and say "Well then I am denying your request for me to pay either late fee" He didn't like that. I tell him he can refund both or they have lost me as a customer forever. He says my account is already closed. I say something to the effect of good, leave it that way. You guys are a fvcking joke. He says Thank you sir, have a nice day. I hang up.
Any suggestions on what I should do? Its not the money. At this point its a matter of principle. Their website screwed up two payments and now they want 50 dollars in late fees because of it. Thats a crock of sh1t.
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