Credit Card help requested for serious problem

[amdskip]

Spring of 2004 my dad and I drive to Florida to pick up a brand new custom 2004 Worthy swing arm dragster (an uncompleted race car). The final financial details were not all hammered out until we got down there from Illinois. The owner of the company agrees to build a seat cushion for the car and mail it to us in Illinois along with a dial in board ($150 value). The seat cushion was not going to cost anything.

Fast foward to September. The secretary calls the house asking for a credit card for charges for a seat. My mom thinks it is the cushion finally and gives them the number allowing them to charge it for freight, etc, she didn't know any better and that is not her fault. The seat arrives and it is an entire replacement seat and the credit card is billed $315 for something we never wanted.

My dad has already contacted the credit card company and he is going to deny the charge. Worthy Race Cars also owes us for the dial in board for the amount of $150.

We believe worthy is pissed because the race car we purchased was esentially a bare chassis and did not include lots of extra accessories and none of the wiring had been completed. We are do it yourselfers and we saved $$ by not having them do these things for us.

What will happen when deny the charges?

Jeff

 

[RossMAN]

Make sure your father disputes the cc bill IN WRITING (read the back of a cc statement).

 

[rahvin]

In answer to your question,

When in dispute (in writing you must explain the circumstances) the credit card company will charge the merchant a dispute fee, usually $25, and ask for them to justify the charge. The merchant then must provide evidence that you authorized the charge. If the merchant fails to justify the charge to the credit card company they will debit the merchants account for the sum. If they justify the charge to the acceptance of the cc company then the credit card will deny your dispute and make you pay it.

 

[amdskip]

What about filing a formal complaint with the BBB? The company is named Worthy Race Cars and ran by Ben Worthy and is located in Palmetto, Florida. Is hand written better than a typed and signed letter?

 

[RossMAN]

Originally posted by: amdskip
What about filing a formal complaint with the BBB? The company is named Worthy Race Cars and ran by Ben Worthy and is located in Palmetto, Florida. Is hand written better than a typed and signed letter?

I would file a formal complaint with the BBB and Florida attorney general's office.

BBB
BBB of West Florida
WWW: http://www.clearwater.bbb.org
Email: info@bbbwestflorida.org
Phone: (727)535-5522
Fax: (727)539-6301
PO Box 7950
Clearwater, FL 33758 -7950

Florida AG
Main Office
Phone Number: (850) 488-5534
Fax Number: (850) 488-6975
E-mail Address: flaudgen@aud.state.fl.us

Address: Claude Denson Pepper Bldg.
111 West Madison Street
Tallahassee, FL 32399-1450

I would type the letter and sign it. As long as it's via US postal mail rather than phone call or e-mail, that's what's important.

 

[jadinolf]

Why don't you just wait to see what happens with the CC.

No need to get anyone else involved yet.

 

[MichaelD]

I can't believe nobody has keyed-in on this yet:

Did you Dad get it IN WRITING that the seller would provide "this" for NO COST?

If the answer is no, then here's the deal: Your CC will go ahead and refund your Dad's money, but your Dad will have to return the goods to the seller.

Essentially, the CC is going to look at this as "Seller shipped something Buyer never asked for. Buyer gets money refunded, seller gets goods back, end of story."

You NEED that seat/panel thing. You're not going to send it back. Seller knows that already!!!

Verbal agreements count for NOTHING these days.

Moral of the story: GET IT IN WRITING.

 

[amdskip]

It was a verbal agreement as far as I know about the seat pad because of how the car was designed. My dad is short waisted and worthy agreed to build the car to fit him and it does not thus the seat pad. The thing is that they sent an entire seat and we already have a seat and do not want this new seat, we just need the pad.

We will still file a formal complaint because of how long worthy has dragged this ordeal out, no need for it at all.

 

[Evadman]

Originally posted by: MichaelD
Essentially, the CC is going to look at this as "Seller shipped something Buyer never asked for. Buyer gets money refunded, seller gets goods back, end of story."

If the CC company is looking at it like that, then it would fall under the federal laws of unrequested merchandise. In which case the reciever gets to keep it no charge.

They have to be looking at it differently.