My ex g/f has a 20GB one that I bought for her for xmas a year and a half ago, and she uses the software that comes with it. We took the time to figure it out, though it was admittedly awful.
I'm a firm believer that software like that should be highly intuitive as well as full of features, and Creative consistently fails. I would never recommend buying anything from them again.
I just use EAC/LAME to handle ripping and encoding, and use PlayCenter only for transferring music. I want to take advantage of the smart volume on the player, so for me PlayCenter is the only way to go.
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