Craziest Tech Support Situation?

[MBony]

I would like to hear others unfortunate situations where they have had to be tech support to some silly/dumb/crazy computer questions. I don't know what other members here do for a living, but I'm sure that all of us at one time have had to be technical support at one time or another.

Example:

Today (2 min. ago)
I just had a lady at work type up a document in MS Excel only to have to copy/paste it to MS Word line by line.

Yesterday
A lady tried to get me to help her email a cdrom to a friend of hers. The WHOLE cd.

Last week
A patron tried to get me to help him find photos off the internet for him to use in his book. I mentioned copyright infringement and he just looked at me with this blank look.

I'll add more when I can remember them...

 

One time someone actually thought I CARED wether their computer worked when I was done on the phone with them.

 

[wiredspider]

They told me the monitor didn't turn on, the cable was unplugged...

 

[Red Dawn]

The usual plugging speakers into the Modem or pissing and moaning how the computer is crap because they can't figure out how to use the software.

 

[KarenMarie]

one guy saying his puter was down and was using someone elses. Couldnt understand why he could not log on to get his email. Didnt know his password. even complained that the picture on the screen was different and what were all those little pics with arrows? Couldnt grasp www.mail2web.com

This happened to my sister while I was visiting her at work. I tried to get her to let me handle the call, but she was wise enough not to.

😉

 

[Shaftatplanetquake]

I have people coming in all the time saying they already have a monitor and need to get a new modem. Or a new hard drive. Both are analgous for computer system.

One guy called up on Wednesday wanting to know if he should take his 3 extra backup machines out of their boxes and power them on once a month or so. Apparently he was in charge of support at some company. He was scared that the computers needed to be ran every once in a while or they would have problems. I can handle that question once, but by the first time he had called with the exact same question I wanted to request his computer license. It was also amazing how he played it off like he had not spoken with me previously that very same day. I feel bad for the company.

 

[Techie333]

...

 

[Kyteland]

not mine, but still funny...

A support representative friend of mine came up to me one day and said that he thought he had done something wrong. He had been walking a novice Mac user through rebuilding her desktop. She tiresomely questioned every direction the technician made. After half an hour of patiently talking her through what should have been a one minute process, she finally stated, "Oh! Now it says, 'Are you sure you want to rebuild the desktop on the disk XXX?'"

Tech Support: "Ok--"
Customer: "Oh, now there's something like a spinning barber pole on the screen."
Tech Support: "You didn't press 'OK' did you?"
Customer: "Yes. You said 'OK'."
Tech Support: (acting alarmed) "I just said 'Ok,' I didn't mean for you to press 'OK'!"
Customer: (panicking) "What should I do now?"
Tech Support: "Run! Get out of there! Run! Run!"

The next thing he heard was the phone hitting the floor, the sound of rapidly retreating footsteps, and a door slam. After numerous calls over the course of an hour, the customer finally answered the phone. She had waited outside for an hour -- when the computer didn't explode, she went back inside and unplugged it.

 

[Geekbabe]

Lol,the $150 I made to turn a printer on🙂

 

[MartyMcFly3]

My aunt once asked me why she didnt have any sound when she tried playing a classical Mp3... I asked her if she turned the speakers on... Problem solved.