Crappy Rma situation

[lavaheadache]

Had to Rma one of my reference XFX 5870's due to bluescreening and other issues.


The Rma was quick and painfree until I got the return card. It was a brand new NON reference card. I promptly got back to the support team and they told me they no longer had any reference cards and wouldnt be getting anymore in ever.

I am only bothered by this because I was told I was getting the same model in return.

I really feel like I got the short end of the stick

 

[happy medium]

now you cant flash them, that sucks

 

[Zap]

I really feel like I got the short end of the stick

Does it have the same GPU? If so, then you got an equivalent.

 

[3DVagabond]

Too bad they couldn't have repaired your old one. Short of that though, what else could they do? They can only replace with what they currently have in stock.

 

[solofly]

That sucks. I had the XFX reference design as well and if I was in your shoes I would be pied off too. Sold it the other day for little bit less than half for what I paid 11 months ago, considering you can get them for under 300 Canadian bucks nowadays...

http://www.ncix.com/products/index.p...X&promoid=1259

 

[RussianSensation]

The RMA looks perfectly valid to me. They replaced your card with a card w/ the same performance. Overclocking considerations of reference vs. non-reference cards are not part of RMA service. I have seen people with broken 4870 X2s get offered HD5850. Now, that is a poor RMA service. Your HD5870 broke and you got a brand new HD5870.

 

[solofly]

Does it have the same GPU?

Sure it does but circuitry and the whole look is different not to mention cheaper parts...

PS
Correct me if I'm wrong PCB is also shorter, right?

 

[RussianSensation]

Sure it does but circuitry and the whole look is different not to mention cheaper parts...

All irrelevant when discussing stock videocard performance. If he got a reference designed card that wouldn't overclock beyond 875mhz, that's XFX's fault again? Overclocking is never guaranteed. XFX only guarantees stability with the clocks the card ships with. You can't blame the AIB because your replacement card isn't as good of an overclocker as your old card was.

 

[solofly]

I'm not not talking about overclocking, all I'm saying he's getting lesser of a card than what he initially paid for and that's where the anger kicks in... (at least it would for me)

 

[Teizo]

Well, when you enable overclocking there is usually a warning saying the manufacturer warranty is voided by doing so. So, if you overclocked your card and still got an RMA anyway, consider youself lucky because it was actually YOU who gave XFX the short end of the stick.

 

[solofly]

Well, when you enable overclocking there is usually a warning saying the manufacturer warranty is voided by doing so. So, if you overclocked your card and still got an RMA anyway, consider youself lucky because it was actually YOU who gave XFX the short end of the stick.

There is a few that allow overclocking (and sometimes even overvolting) without voiding the warranty and XFX is one of them...

 

[Teizo]

There is a few that allow overclocking (and sometimes even overvolting) without voiding the warranty and XFX is one of them...

Damn. XFX is nuts for doing that. But, if they can do that and stay in business kudos for them because that is what put BFG under I do believe.

 

[Attic]

The RMA looks perfectly valid to me. They replaced your card with a card w/ the same performance. Overclocking considerations of reference vs. non-reference cards are not part of RMA service. I have seen people with broken 4870 X2s get offered HD5850. Now, that is a poor RMA service. Your HD5870 broke and you got a brand new HD5870.

/thread

 

[taltamir]

Sure it does but circuitry and the whole look is different not to mention cheaper parts...

PS
Correct me if I'm wrong PCB is also shorter, right?

guys, the NON reference cards are AN UPGRADE not a DOWNGRADE.
it has MORE expensive parts that outperform the reference cards. in fact, AMD and nVidia have a rule that a non reference card MUST outperform reference cards in all aspects to be allowed.
A shorter PCB is actually superior to a longer PCB, it means either improvements in design (which lower internal latency) or most likely using a more expensive PCB that has more layers (again, improving the card)...

 

[faxon]

well if you're overclocking the card, unless you bought an MSI card you need to flash the bios to work with afterburner's voltage tweeker, and non reference cards generally cant do that, not to mention the reference cards from XFX are a bit quieter and in some cases better for cooling because they vent outside the case.

 

[dguy6789]

For the record, XFX's nonreference 5870 is better than their reference one in terms of thermals, noise, and size.

 

[notty22]

guys, the NON reference cards are AN UPGRADE not a DOWNGRADE.
it has MORE expensive parts that outperform the reference cards. in fact, AMD and nVidia have a rule that a non reference card MUST outperform reference cards in all aspects to be allowed.
A shorter PCB is actually superior to a longer PCB, it means either improvements in design (which lower internal latency) or most likely using a more expensive PCB that has more layers (again, improving the card)...

Whether its a upgrade or downgrade can be argued. I think the OP is not getting screwed getting a new replacement.
The reference 5870's all have voltage adjustment. This is left out of almost all non reference. They use cheaper, less expensive voltage IC's . Most times reference cards are over engineered, and area's that can be scaled back and remain in tolerances are done to save money in non-reference.
Reference 5870's had those nifty back-plates.
http://forums.techpowerup.com/showthread.php?t=105483

 

[solofly]

http://forums.techpowerup.com/showthread.php?t=105483

Without a doubt the sexiest video cards I've ever owned...(but looks can be deceiving )

 

[exar333]

No vendor guarantees that you get the same exact model back in an RMA process. You are actually pretty lucky, because often-times older cards are hard to come by, and you will get a newer replacement with similar performance. You got a 5870, so its good in my book.

 

[DominionSeraph]

So let me get this straight:

There are people on this planet who are cold and hungry right now. Those without access to clean water. Those living with diseases that would be treatable for pennies if they lived in a more prosperous region. Those dying of disease. Those whose homes have been washed away by floods. Those living under the law of the jungle, with no functioning government to give them any added protection...
... and here you are with an luxury electronics device for gaming that went on the fritz, and it was replaced... and this is, "crappy"??


Thread-crapping is not acceptable. P&N is that way ->

Moderator Idontcare

 

[3DVagabond]

So let me get this straight:

There are people on this planet who are cold and hungry right now. Those without access to clean water. Those living with diseases that would be treatable for pennies if they lived in a more prosperous region. Those dying of disease. Those whose homes have been washed away by floods. Those living under the law of the jungle, with no functioning government to give them any added protection...
... and here you are with an luxury electronics device for gaming that went on the fritz, and it was replaced... and this is, "crappy"??

What does that have to do with the price of tea in China???

 

[taltamir]

So let me get this straight:

There are people on this planet who are cold and hungry right now. Those without access to clean water. Those living with diseases that would be treatable for pennies if they lived in a more prosperous region. Those dying of disease. Those whose homes have been washed away by floods. Those living under the law of the jungle, with no functioning government to give them any added protection...
... and here you are with an luxury electronics device for gaming that went on the fritz, and it was replaced... and this is, "crappy"??

Perspective is nice and all, but its not like he was saying FML... crappy is a very tame word.
Those starving people with no proper government, home etc? their condition is much worse than just "crappy"

 

[Idontcare]

keep it on-topic please...

Moderator Idontcare

 

[lavaheadache]

my my has this thread progressed today. DominionSeraph, don't make a mountain out of an ant hill. All I'm saying is that I went out of my way to buy a reference card for particular reasons that were iimportant to me, ie voltage adjustments, back plate, heat exhaust out of case etc..... I paid $40 more at the time of purchase to avoid getting the card I ultimately got in the end. Is the performance the same ? yes, but it wasn't all about performance. I still remember all the fiasco's regarding the xfx non reference 4890's, and that is what I think about when I look at this card.... cheap substituted components.

 

[lavaheadache]

guys, the NON reference cards are AN UPGRADE not a DOWNGRADE.
it has MORE expensive parts that outperform the reference cards. in fact, AMD and nVidia have a rule that a non reference card MUST outperform reference cards in all aspects to be allowed.
A shorter PCB is actually superior to a longer PCB, it means either improvements in design (which lower internal latency) or most likely using a more expensive PCB that has more layers (again, improving the card)...

I'm curious as to how you "know" the card has superior components. I could believe your theory if history hasn't proved otherwise regarding these "revised" cards.