Hi all,
I need some advice on where to proceed from here. I live in a brand new as of last year apartment complex, where we are provided cable TV and internet through our complex. It's a complex of all college students, so internet at the very least is a necessity.
As of Friday night last week, my entire building (12 apartments) lost our internet connection. After talking with the complex IT guy, I was informed that the construction crew our complex hired had bulldozed our internet line somehow on Friday night. Even better than that is the fact that the company they hired to install our fiber optic lines doesn't have the equipment to splice our broken line then send it to our apartment.
Best yet is the fact that the ground is too frozen and the air too cold (or so they say)for the construction workers to dig a trench to our apartment, even if they had the equipment. So as far as our IT guy knows, we're SOL for our internet until the ground thaws.
Last night I called the complex attempting to contact the property manager and got a sub-manager to return my call today while I was in class. She told me the same things I already knew, and offered no help on getting the issue solved. She said it "wouldn't be a quick fix."
So, although I haven't had a chance to talk to the property manager (she won't be in until later today), it seems as though our complex is aware of the problem and unwilling to help.
In our lease it states that the landlord will provide internet and cable, but two pages later states that we cannot withold rent for a lack of internet. My question is this: aren't they obligated to attempt to fix the issue as soon as possible as they are legally obligated to provide us with internet as per the lease? I realize it was the construction crew that dropped the bomb, but as the employers of the construction crew, don't they have an obligation to try to fix it?
We're all college students in my apartment, and we need to have internet. Can I make them fix this ASAP by stringing a line above ground? Or can I make them pay for another internet line since they said they would in the lease?
/me is infinitely frustrated by a lack of internet at my apartment.
*Cliffs*
-Construction crew bulldozed our internet line
-Complex isn't of much help to try to fix it
-Installation company claims that they can't fix the line until the ground thaws
-Says in lease complex will provide internet, but that we can't withold rent on account of no internet
-Want to make complex fix our internet ASAP or get us a new line from our cable company.
-VERY AGGRAVATED
I need some advice on where to proceed from here. I live in a brand new as of last year apartment complex, where we are provided cable TV and internet through our complex. It's a complex of all college students, so internet at the very least is a necessity.
As of Friday night last week, my entire building (12 apartments) lost our internet connection. After talking with the complex IT guy, I was informed that the construction crew our complex hired had bulldozed our internet line somehow on Friday night. Even better than that is the fact that the company they hired to install our fiber optic lines doesn't have the equipment to splice our broken line then send it to our apartment.
Best yet is the fact that the ground is too frozen and the air too cold (or so they say)for the construction workers to dig a trench to our apartment, even if they had the equipment. So as far as our IT guy knows, we're SOL for our internet until the ground thaws.
Last night I called the complex attempting to contact the property manager and got a sub-manager to return my call today while I was in class. She told me the same things I already knew, and offered no help on getting the issue solved. She said it "wouldn't be a quick fix."
So, although I haven't had a chance to talk to the property manager (she won't be in until later today), it seems as though our complex is aware of the problem and unwilling to help.
In our lease it states that the landlord will provide internet and cable, but two pages later states that we cannot withold rent for a lack of internet. My question is this: aren't they obligated to attempt to fix the issue as soon as possible as they are legally obligated to provide us with internet as per the lease? I realize it was the construction crew that dropped the bomb, but as the employers of the construction crew, don't they have an obligation to try to fix it?
We're all college students in my apartment, and we need to have internet. Can I make them fix this ASAP by stringing a line above ground? Or can I make them pay for another internet line since they said they would in the lease?
/me is infinitely frustrated by a lack of internet at my apartment.
*Cliffs*
-Construction crew bulldozed our internet line
-Complex isn't of much help to try to fix it
-Installation company claims that they can't fix the line until the ground thaws
-Says in lease complex will provide internet, but that we can't withold rent on account of no internet
-Want to make complex fix our internet ASAP or get us a new line from our cable company.
-VERY AGGRAVATED
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