Urbantechie...how did you score that gift certificate? I tried calling AT&T when my e-mail went down, because I've been getting mail marked December 1st, today, the 17th of December. It takes like an hour and a half trying to get on the phone with them, so when my connection started to work, I tried to ask for compensation.
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w-Stephen D has joined this session!
w-Stephen D says, Hello, my name is Stephen; how can I help you today?
You say, Hello Stephen, I seem to be not receiving a lot of my e-mail
w-Stephen D says, have you sent a test email to yourself ?
You say, No, but I just started receiving mail from December 1st, today
w-Stephen D says, send a test email to yourself please
You say, I just did
You say, and I got it now
You say, my lawyer sent me two e-mails
w-Stephen D says, ok so it appears to be working
You say, but I have not received them
You say, these were sent december 8th
w-Stephen D says, well we just proved that the email is working
You say, yes, but I know I haven't gotten some e-mails
You say, does @home have a filter?
w-Stephen D says, no we do not
You say, whenever I subscribe to message boards
You say, and they get replies
You say, I do not get notifications
w-Stephen D says, we do not filter email
You say, so what is happening then?
w-Stephen D says, I would not know as the email is working now
You say, I know it is now...but I know i've lost some e-mails over the past few days
w-Stephen D says, we haven't had any reported problems with lost email
You say, how is it I'm getting mail from 11 days ago, today?
w-Stephen D says, I do not know, it could be a problem on the sending side
You say, could I expect to receive late e-mail like this?
w-Stephen D says, no
You say, well it couldn't be the sending side
You say, as I have gotten e-mail from them before
You say, the e-mail has been extremely unreliable as of late
w-Stephen D says, as I stated the email is working I cannot trouble shoot something that isn't there
You say, who do I talk to concerning the troubles I've been having?
You say, the servers go on and off constantly
w-Stephen D says, there is no one else to talk to, if we have a reported email problem in the area we will look into the issue
You say, well I'd like to report an e-mail problem in my area
You say, it goes out every day at least once a day
w-Stephen D says, ok could I have the error message you are getting ?
You say, password rejected
You say, it sounds funny
You say, but a friend of mine gets this error too with his account
w-Stephen D says, ok I will need the exact error message from the email program
You say, well, it's obviously up now
You say, I sent an e-mail to support a few days ago
You say, and haven't gotten a response
w-Stephen D says, I cannot trouble shoot without an error message
You say, all I am saying is that the e-mail has been faulty over the last few days
w-Stephen D says, ok
You say, and I was wondering if I could get compensated for this
w-Stephen D says, no I am sorry - at this time we do not have a confirmed email
problem in the area
You say, how many people does it take to get a confirmed e-mail problem?
w-Stephen D says, to confirm an email problem, I need you to send a test email
to yourself, as you did that and received it then there is not problem in the area
You say, okay then
You say, I guess that's it
You say, could I at least have someone check out my lines here?
w-Stephen D says, check out the lines for what ?
You say, last night my connection was down
w-Stephen D says, ok are you able to surf ?
You say, and my friend hsa been telling me his connection has been incredibly more reliable after he had a technician check out his lines
You say, as of today, yes
You say, last night, no
w-Stephen D says, ok if you are able to connect I cannot send someone out there to check the lines
You say, how could I contact you if the server is down?
You say, it takes more than an hour to contact you via the phone
w-Stephen D says, you may use a work connection to come into chat
You say, I do not have a connection at work
You say, I work at a dry cleaners
w-Stephen D says, then I could only suggest to call us
You say, but I see what you're saying
You say, basically you're saying
You say, I'm SOL
You say, whenever I have problems
w-Stephen D says, all I can suggest is to call us if you do not have access to another computer
You say, okay...
You say, you have heard what people are saying about @home haven't you?
w-Stephen D says, I do not listen, is there a point ?
You say, it's extremely common nowadays for e-mail to be slow recently
You say, can you do one more thing for me before I go?
w-Stephen D says, do you have any other issues ?
You say, well could you tell me the status of the e-mail I sent to AT&T support?
You say, I have not gotten a reply
w-Stephen D says, I do not work in email so I cannot check that
You say, who can I talk to for that?
w-Stephen D says, email does not have phones
You say, who may I contact?
w-Stephen D says, you can send them an email
You say, lol
You say, okay...
You say, good bye
SO I dunno what to do...except wait for the next time the error comes up.
. 
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