Saulbadguy
Diamond Member
sucks. I wish I did not have to rely on this company for my information (internet) and entertainment (tv) needs. I cannot get DSL, and since I live in a condo, I cannot mount a dish anywhere onto the exterior of my home. I..
1) Purchased an HDTV in November of 2001 under the assumption that Cox would deliver the service in the near future. I had contacted them, and they said "they were working on it, and it should be available within 6 months".
2) Contacted Cox several times throughout 2002-2003, and got the same answer each time.
3) HDTV was made available to my area in September of 2003, but they were not renting out the needed boxes (Motorola DCT-5100) to receive the signal. Instead, you were offered to buy the box for $599.99 from a local outfit, not the Cable company themselves.
4) I started calling Cox every couple of weeks, they then said November 1st. I called again to verify, they said April 2004. I called yet again, had the customer service drone check with her supervisor, she said definately November 1st.
5) I go into the customer service center in person and ask, they said "no, they are not ready. Probably the middle of November."
6) I call today, the customer service drone says "December 11th"
This is not a big deal, and doesn't ruin my day, im just frustrated with them as a company, never sticking to their word, and not offering any type of incentive to me as a customer, to stay with them.
1) Purchased an HDTV in November of 2001 under the assumption that Cox would deliver the service in the near future. I had contacted them, and they said "they were working on it, and it should be available within 6 months".
2) Contacted Cox several times throughout 2002-2003, and got the same answer each time.
3) HDTV was made available to my area in September of 2003, but they were not renting out the needed boxes (Motorola DCT-5100) to receive the signal. Instead, you were offered to buy the box for $599.99 from a local outfit, not the Cable company themselves.
4) I started calling Cox every couple of weeks, they then said November 1st. I called again to verify, they said April 2004. I called yet again, had the customer service drone check with her supervisor, she said definately November 1st.
5) I go into the customer service center in person and ask, they said "no, they are not ready. Probably the middle of November."
6) I call today, the customer service drone says "December 11th"
This is not a big deal, and doesn't ruin my day, im just frustrated with them as a company, never sticking to their word, and not offering any type of incentive to me as a customer, to stay with them.
