Cox Communications rave...

[fjorner]

after cox had a month of problems, with all sorts of problems with their connection and stuff transferring from excite.

i was so pissed off at one point, when my cable modem was very sporadic, and when it was working I couldn't send them an email because support@cox.net was over its storage quota, I filed a complaint with the local better business bureau. (if you ever have problems like this, i highly recommend contacting the BBB... they really pull on the ethical strings of any corporation) In my complaint i listed my problems and I demanded a refund for the month of January.

I later finally got a hold of cox via phone (after waiting on hold for an hour) and got my free month, so I was okay with it. the cable modem works fiine and I haven't had any problems in a month. all good and dandy, and I didn't follow up on the BBB report.

last night angel from cox communications called me up and told me that she had mistakenly filed my letter from the BBB and that she never called me to talk to me about it. she called last night very apologetic that she hadn't personally addressed my complaints immediately after I had issued them, told me that she would gladly credit my account with a second month, and make sure I was completely satisfied with my cable modem right now.

That's the kind of customer support that is sadly non-existent in many, many corporations today. It's the kind of follow-up effort that big companies, especially communications and home service companies, are unwilling to give to its customers. I told angel that I was grateful and thoroughly impressed and very happy that someone had taken the time to smooth over things with customers who are basically prisoners to cable monopolies. they didn't have to call me, give me any refunds, or take the time to personally call me after hours and make sure I was okay. I would have paid my bill anyway, but her extra effort was very reassuring.

oh yeah, and the cox cable modem is sizzling right now. heckuva lot better than DSL.

 

[pyonir]

yeah Cox Comm has great customer service...they are sadly missed now that i am out of their service area!

 

[Nocturnal]

your topic sounds like cox communications is throwing a rave, and you were here to tell everyone about it, lol!

 

[GooberPHX420]

Cox is fvcking rediculous. I hate these goddamn bastards. I have went thru this 2 months of conversion and this is unbelievable bullshlt. My service drops at least once a day, sometimes for many hours. I finally get so sick of this crap that I call and demand a refund. So this jackass has the nerve to say "You havent called or filed any reports at all, so we take that as the service has been just fine." Well duh you sh!tfvck! Im not gonna spend goddamn 3 hours waiting to talk to some wannabe tech who tells me "we arent responsible for latency". Bullsh!t again asswipe! My ping (latency) is worse than a goddamn 56k on AOL and you tell me you cannot be held responsible for latency!? EAT MY SH!T COX.

I have actually began to call them a few times daily just to tell them my service sucks and when it drops I call and yell at them. So now I have a word document with over 25 times Ive called these asshats in the last 3 weeks. I'll show these motherfvckers a list.

GOD HOW FVCKING FRUSTRATING

 

[pyonir]

hmm how do they know something is wrong if you don't tell them??????????

 

[crawford]

my cox has been sucking lately too, it was down for the entire yesterday from about 12 am to like 12 am the next day. every now and then itll go down for a couple hours and i dont know how they can do that without getting sued. o well