Cox Broadband Tech Support is so Useless

[Ranger X]

I know what you're thinking ... why am I calling Cox Tech Support? The connection we have at home is unbearable! It's soooo slow and I call once in awhile to see if they're having any technical difficulties. I hate how my question always gets ignored and they always go through the "sheet" that they read off of.

"Are the lights on the modem green? Which ones?"
"Go to your computer and type ipconfig. Tell me what it say."
"Have you tried rebooting?"

No wonder it takes so long to get through. 😀 I just wanted a simple question answered.

 

[Spac3d]

Next time you call ask for level 2 tech support or whatever Cox has for Tech Support. It works well for RoadRunner when I need to get through.

Spac3d

 

[Reel]

I just had this problem a couple days ago. The tech said that the problem was on my end (like they always claim) and said something weird about not having any history on my cable modem. Then the moron tech support guy insisted that they send out a tech to look at my connection. I refused but the phone guy insisted. The guy showed up and I told him about the phone call. He sat at my computer, pulled up my history file from their web page, and got ready to leave. He told me that there were problems in my area and that is likely what caused my trouble.

I asked him what I could do to avoid talking to the morons on the phone and he says that instead of pushing the button for Internet help when you call in, push for cable and that will redirect you to a local call center and then you can speak to someone locally that is more likely to be aware of a local network issue. I have not had occasion to try this yet but post back if this is successful.