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Corsair ssd warranty service

M

mlody

Senior member
Does anyone have any experience with getting a corsair ssd replaced under warranty? Yesterday my 64gb corsair nova died and i requested a rma number since the drive is still under 3 year warranty. What i am not sure is what to expect as far as the replacement drive. Do they usually fix the broken drive, send refurbished of the same model, or a newer model, what is a typical turn around, etc. Can someone share some experience?

Thank you
 
I had a Sandforce 1200-based Corsair SSD replaced 3 times. Each time they sent me refurbished one. The first two times it was the same model. The last time they sent me one with the next generation Sandforce controller. This one has not failed yet (knock on wood).
 
mlody said:
Does anyone have any experience with getting a corsair ssd replaced under warranty? Yesterday my 64gb corsair nova died and i requested a rma number since the drive is still under 3 year warranty. What i am not sure is what to expect as far as the replacement drive. Do they usually fix the broken drive, send refurbished of the same model, or a newer model, what is a typical turn around, etc. Can someone share some experience?

Thank you
Click to expand...

The only people that can accurately answer this is Corsair customer service as they are the ones that actually process your RMA. When your RMA is approved, they'll check stock of replacement SSDs. If we don't have back stock of your model drive, they will inform you of your options.

CORSAIR RMA LINK
 
dave_the_nerd said:
Yeah, expect a replacement - nobody fixes things anymore.
Click to expand...

How do you "fix" NAND ? Once it has been used, then isn't it pretty much impossible to determine how much life is left on it, so they end up using them for testing most likely.

Though, if they get a unit that works on their machine, most likely, they will ship it back to you 'as is'.
 
mlody said:
Does anyone have any experience with getting a corsair ssd replaced under warranty? Yesterday my 64gb corsair nova died and i requested a rma number since the drive is still under 3 year warranty. What i am not sure is what to expect as far as the replacement drive. Do they usually fix the broken drive, send refurbished of the same model, or a newer model, what is a typical turn around, etc. Can someone share some experience?

Thank you
Click to expand...


SSD's do not die as Crucial SSD Support said. Their hard drive RMA will not take your SSD because they dont die. Look at this thread just might help.

http://forums.anandtech.com/showthread.php?t=2273714
 
I appreciate all the input. I have already sent the failed drive and will update this thread with the replacement progress.
To answer some questions, my drive technically did not die, but became unusable. The BIOS, on each reboot, would properly detect the drive, however, the drive would show zero available free space - any typical format operations would not work (dos, windows 7/8), so i gave up and requested the RMA.
Thanks again for any info
 
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