Question Computer won't restart with external drive connected

[888qqq]

I upgraded my desktop that came new with W8.1 to W10 a few days ago. My external USB 3.0 drive is a Toshiba Canvio Basics 2TB which is compatible with W10.

When I try to restart my computer with the external drive connected, I get a repeating message saying that there was some complication, and the computer won't restart. I don't remember what the message is maybe something like "Windows is experiencing a complication...........". When I disconnect the external drive, the computer will restart. After restarting I connect the external drive, my computer recognizes the drive, and the drive works fine. Thanks for any replies.

 

[deustroop]

Use the warranty-see the poor reviews here- you may have a dud

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[VirtualLarry]

Gigabyte mobo?

 

[C1]

Inspect for USB setting options in the MB's BIOS.

If there's a legacy option, then enable that selection.

 

[VirtualLarry]

I mea, it sounds like it's seeing the USB external first in your boot order, and failing to boot off of it.

 

[Zoozuu]

meh leaving usb ssd that doesnt have external power source can mess with some motherboards. you guys have never had this happen? ive had at least one motherboard and a few single board computers that wouldnt start up at all if I left a non powered hdd/ssd in. first time I did it i thought my computer was messed up from a power surge. second time I had forgot again cuz im dumb a lot. maybe get a external power hub and see if the same thing happens? (*if usb options aren't turned on)