Computer sale gone bad...

[imported_Dynamite]

I bought a grade-a refurbished monitor (which has a warranty) from Azatek.com on Sept. 10. It arrived on Sept. 16 and it had a problem with the screen showing incorrectly.

On Sept. 17 (saturday) I phoned their technical support and explained the situation. The guy gave me some advice on how to possibly correct the problem, but it didn't work, so he told me to send an email to their support address and they would get back to me on monday when they were open. I sent the email that day, on Sept. 17.

It's now thursday and I have not received a response yet.

I want to know how I should go about talking to them when I contact them again. I'm fearing this is gonna turn into a big PITA.

 

[acemcmac]

Originally posted by: Dynamite
I bought a grade-a refurbished monitor (which has a warranty) from Azatek.com on Sept. 10. It arrived on Sept. 16 and it had a problem with the screen showing incorrectly.

On Sept. 17 (saturday) I phoned their technical support and explained the situation. The guy gave me some advice on how to possibly correct the problem, but it didn't work, so he told me to send an email to their support address and they would get back to me on monday when they were open. I sent the email that day, on Sept. 17.

It's now thursday and I have not received a response yet.

I want to know how I should go about talking to them when I contact them again. I'm fearing this is gonna turn into a big PITA.

ask for an RMA?

 

[LeiZaK]

Eat a sandwich.

 

[AdamSnow]

Go to the email that you sent, forward it to them with a note above it that says "Have you had a chance to review this request yet?"

That will show them that they missed your first email, and you are asking for a status update on the matter...

If you don't hear anything by Monday (1 weeks time) call them again and ask to be transferred to someone in the support group that can help you with the return.