Computer freezing up in windows - please help

568overclocked

Senior member
Oct 12, 1999
421
0
71
Dual Pentium III Motherboard - MSI 694D PRO2IR
(2) 1000mhz Pentium III retail box

After the problem became apparent and could no longer be tolerated, I thought the cause of the freezing was due to some type of IRQ conflict. I began uninstalling software/device drivers and pulling out my PCI cards one by one. Each time a PCI card was pulled out, a test was done to see if that had fixed the problem. However, all tests failed. Eventually, I came down to just the video card only in the AGP slot. With this card only installed, the system still would eventually freeze. I then exchanged this card with another AGP card but the problem still persists. I then pulled out all the memory leaving only 1 module in the memory slot, but this too did not work. I then tried swapping this out with another memory module from another computer and still the problem was there. I then began to pull out all the hard drives except for the main hard drive that was to load Windows. At this time, I also pulled out the cd rom and dvd player. I started up the computer to find it still had the same problem. I then swapped the hard drive cable and that did nothing to fix the problem. I took out the floppy drive even and the problem still was there. I then thought maybe it was a bad installation of Windows. Since I had made an image copy of my hard disk using Norton Ghost before my problems occurred, I reinstalled most of the hardware and tried to use the image that I had made. Upon loading the image, it would freeze up and not complete the reinstallation of the image. I then went back to my barebone hardware configuration and tried the image again without success. After several attempts, I did manage to get the image to successfully work, but the problem of freezing in Windows was still there. I then thought maybe it's possible that my image was bad although the integrity of the image passed successfully when tested. So I brought out my installation disc of Windows and attempted to install Windows with my bare configuration of the CPU, 1 stick of memory, AGP video card, 1 hard drive, and 1 cd-rom to load Windows. As Windows was attempting to install, it would freeze up and I had to reset the computer and start all over again. I then began again to swap out each item, different video card, a new hard drive, differencd cd rom, new IDE cable, different memory, each time trying to attempt to reinstall Windows. All failed. Also, I pulled out the power supply and took out my power supply from my other dual processing system and that still did not work. With all the parts in the system exchanged for known working parts, and still the computer was freezing, I made the conclusion that it had to be the motherboard for the cause of my problems. Hopefully, all that I did makes sense. Am I right on my diagnosis?
 

altonb1

Diamond Member
Feb 5, 2002
6,432
0
71
Yes, but no. I think you just about eliminated everything EXCEPT the processors and/or BIOS. try resetting the BIOS via the system board (jumper or dipswitch) and see what happens. You may have a setting in the BIOS that is causing the rest of the system to act strange. You also might have an overheating problem with the CPU(s). I've also found, although rare, that a system board that is too tight in the case can cause intermittent problems. make sure the board is screwed down firmly, but not too tight. If you are in doubt, try backing the screw out a quarter turn or so. make sure it is not overtightened. Let's see...heat, bad CPU, invalid BIOS setting, or intermittent short because the board was too tight. i thknk that covers it. I think it might be a heat issue, though. make sure your heatsink is seated properly on each processor.
 

HappyPuppy

Lifer
Apr 5, 2001
16,997
2
71
Are you overclocking? If not, it sure sounds like the motheboard.

One last thing you could try is reinstalling your CPUs. Perhaps some corrosion has somehow formed on the pins.

Good luck.
 

ddeder

Golden Member
Jul 5, 2001
1,018
0
0
I have two suggestions:

See if there is a more recent version of the BIOS and if there is, flash it.

Try booting from a Windows 98 boot disk. Once you get to the DOS prompt, run a bunch of DOS commands (FDISK, DIR, CLS, etc...) and see if the computer freezes on you in DOS.
 

568overclocked

Senior member
Oct 12, 1999
421
0
71
altonb1....i have cleared the the bios with the jumper and that did nothing...i also loaded the defaults in the bios screen....cpus are decently cool 31-33 degrees C...i have reseated the CPU, heatsink and fan with the use of Artic Silver II. I have taken out the motherboard and also reseated that....


Happy Puppy...tried that..look above for other things i've done


ddeder...i'm a bit hesitant on the flashing thing just cuz it freezes up when i trying installing an image from Norton Ghost and that is basically a dos program. I've also tried installing windows and it has froze....I don't want to update the bios, have it stop right in the middle, and then my motherboard is screwed......the computer was working initially when i first put it togehter...i would say a good 1 1/2 -2 months before problems like this started happening
 

gospelmidi

Junior Member
Mar 15, 2002
2
0
0
Yes, you do have a problem there, don't you.

Dual Pentium III Motherboard - MSI 694D PRO2IR
(2) 1000mhz Pentium III retail box

possible IRQ conflict

uninstalling software/device drivers

pulling out my PCI cards one by one

exchanged this AGP card with another AGP card

pulled out all the memory leaving only 1 module

swapping this out with another memory module

pull out all the hard drives except for drive that was to load Windows

pulled out the cd rom and dvd player

swapped the hard drive cable

took out the floppy drive

reinstalled most of the hardware and tried to use the image that I had made

barebone hardware configuration and tried the image - freezing in Windows was still there

attempted to install Windows with my bare configuration of the CPU, 1 stick of memory, AGP video card, 1 hard drive, and 1 cd-rom

swap out video card, hard drive, cd rom, IDE cable, memory, to reinstall Windows. All failed.

replaced power supply with known good power supply from my other dual processing system

With all the parts in the system exchanged for known working parts, and still the computer was freezing, I made the conclusion that it had to be the motherboard for the cause of my problems.
__________________________________

Looks like the handwriting on the wall...

I keep my PC in front of the heater register, and it rarely freezes up. The PC, that is.
The heater register never freezes up. Or it hasn't yet, so long as I pay the gas company.

You might get better response posting here =>
http://groups.google.com/groups?hl=...roup=alt.comp.periphs.mainboard.msi-microstar

BTW, I replied to your profile email address, and it bounced.