Computer can't connect to Internet through cable modem directly

mugs

Lifer
Apr 29, 2003
48,924
45
91
I just reformatted my future mother in law's computer for her and I'm having issues with the Internet. It works when it is connected to a router that is connected to the cable modem, but not when it is connected directly to the cable modem. I can't for the life of me remember what I had to do to set it up in the first place. Anyone have an idea of what I am missing?
 

JackMDS

Elite Member
Super Moderator
Oct 25, 1999
29,471
387
126
The Router?s MAC number is probably the correct Authentication.

:sun:
 

mugs

Lifer
Apr 29, 2003
48,924
45
91
Nope. It works when my laptop is connected directly to the cable modem.
 

mugs

Lifer
Apr 29, 2003
48,924
45
91
Got it working, thanks. Called the cable company and they reset something.