Apparently companies read ResellerRatings but some don't take heed.
CompSource has a bad rating on Reseller. I added to the sob stories already there under CompSource, and while giving attaboys to NewEgg on Reseller for really helping me out when I ordered the wrong part number BenQ DVD burner, I cited CompSource as an example of very poor customer service.
This afternoon I received an e-mail from the CEO of CompSource charging me with slander and threatening to turn their lawyers loose on me, cancel my order:brokenheart:and take other actions. In the same letter they say they have reimburseed my charge card (no evidence of that as of now on my financial data website). They have given me 36 hours to respond or all these bad things will happen. Do they want me to apoligize????
I find any number of vwndor websites that are explicit in stating that (a)the product you are ordering is a preorder (b)they can not guarantee the time frame for receipt of your order, and (c)you will not be charged until the item is shipped. That wasn't hard and that was all CompSource had to do. Instead they chose to keep stringing me along until I had to find out for myself that the product (NSK-6500 Antec case) was not avaialble to sell or ship. That in my opinion is very, very bad customer service and teeters on the border of fraud. They knowingly took my money for a product they did not have and had no firm idea as to when they would have it.
I think I'll cry myself to sleep tonight.
CompSource has a bad rating on Reseller. I added to the sob stories already there under CompSource, and while giving attaboys to NewEgg on Reseller for really helping me out when I ordered the wrong part number BenQ DVD burner, I cited CompSource as an example of very poor customer service.
This afternoon I received an e-mail from the CEO of CompSource charging me with slander and threatening to turn their lawyers loose on me, cancel my order:brokenheart:and take other actions. In the same letter they say they have reimburseed my charge card (no evidence of that as of now on my financial data website). They have given me 36 hours to respond or all these bad things will happen. Do they want me to apoligize????
I find any number of vwndor websites that are explicit in stating that (a)the product you are ordering is a preorder (b)they can not guarantee the time frame for receipt of your order, and (c)you will not be charged until the item is shipped. That wasn't hard and that was all CompSource had to do. Instead they chose to keep stringing me along until I had to find out for myself that the product (NSK-6500 Antec case) was not avaialble to sell or ship. That in my opinion is very, very bad customer service and teeters on the border of fraud. They knowingly took my money for a product they did not have and had no firm idea as to when they would have it.
I think I'll cry myself to sleep tonight.
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