Compaq to offer a replacement for my laptop?!!

luvya

Banned
Nov 19, 2001
3,161
2
0
Ok, this hasn't exactly happened yet. But after a few complaints and submitting a very negative survey, they called me up this morning to find out how they could better serve me. After explaining what I went through with their so called "award-winning" customer care, he offers me to ship back the laptop again and have everything repaired under warranty. In case it returns unrepaired again, they will offer me a replacement of my laptop, and I thought on the phone.....Yeah! Now we are talking! :D Anyway, so as you can see, I hope they will return my laptop unrepaired so I can get a new replacement. How likely will this happen? What's your take?
 

Pliablemoose

Lifer
Oct 11, 1999
25,195
0
56
Yep, bitch enough & they will...

I got a slightly mislabeled notebook, complained & they seriously upgraded me.
 

luvya

Banned
Nov 19, 2001
3,161
2
0
In the unlikely event that they give me a replacement, can I ask for the 15'4 wide screen model? Been wanting it for some time, just never have the buck to buy one.
 

NesuD

Diamond Member
Oct 9, 1999
4,999
106
106
that happened to a lady i work with sent it in for repair and they sent her a broken one back. Next thing she knows they offer to replace it with a new one go figure.
 

KLin

Lifer
Feb 29, 2000
29,992
411
126
Originally posted by: luvya
In the unlikely event that they give me a replacement, can I ask for the 15'4 wide screen model? Been wanting it for some time, just never have the buck to buy one.

begger's can't be choosers ;)