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company praise: need snowboard boots? buy from northwave.

T

theNEOone

Diamond Member
i've had a pair of northwave legends for 2 years, going on my 3rd season. first off, i love these boots - the inner lining is great, the lacing system is awesome, the boot itself is also amazing, and the fit is uber solid.

i'm a pretty agressive rider so i tighten my boot and bindings very tight for that extra bit of responsiveness. well, when you put all your strenght into tightening laces, and you ride every weekend, you can put some serious wear and tear on your boots. for the most part, they have held up, but the loops/eyelets on the inner lining have ripped once. this was last year - i called northwave and they sent me a new pair of linings, no questions asked.

this year, i realized that my laces were wearing down and called in for a replacement. again no questions asked. when i received the laces, and began to lace up my boot, i realized that the loops/eyelets on the inner lining were ripping, and if i were to tighten them up once or twice, they would rip. so i call northwave and they send me a second pair of brand new inner linings. keep in mind that the lining on northwaves are slighly more intricate and cost a lot more than typical snowboard boot linings. what's more, i told northwave that i would be going home within the next few days - they overnighted the lining free of charge.

now that's fvcking customer service.

cliff notes:
1) awesome boots
2) received free replacement inner lining during second year of use (willing to bet that they comprise about 25-35% of the cost of these $200 boots)
3) received free laces 3rd year
4) received free replacement inner lining during 3rd year + free overnight shipping
5) northwave owns, i will never buy any other pair of snowboard boot, and neither should you


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Bump because he took the time to type that all out and no one has responded. 🙂

Edit: Sounds like a good company, do they make ski boots? I'm probably going to buy skis this year.
 
We need more companies like this. I was considering buying some new snowboard boots this winter...I'll have to check into Northwave. :beer:
 
Originally posted by: LordSnailz
how does the price compare to some of the other popular brands ?
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prices are comparable. they have beginning boots starting in the $125 range. more high end boots will cost anywhere between $250 and $350. right now though, i would've gladly paid $300 for my boots, seeing that they honor repair/replacement even after 3 years of [ab]use.


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Originally posted by: theNEOone
Originally posted by: sohcrates
do you have strap or step-in bindings?
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step-ins?!?!?!?!!? keep it real....strap-in is the only way to go 🙂

it's all real for me..all i'm saying is i notice more wear with strap-ins....but it's worth it for the feel 😛

edit: what's the closest place to board in ithaca?
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Originally posted by: Imported
I'm gonna get Northwave boots once I get better. Any comments on their bindings?
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"'northwave" doesn't make any bindings. i put that in quotation marks becuase drake makes bindings that fit northwave boots beautifully. i'm not sure what the relationship between northwave and drake is, but i believe that they're sister companies. i own a pair of drake limiteds (cost me $325 :Q) and they're absolutely ridiculous. the strap system is amazing, the components are high quality, and almost every aspect of the binding is adjustable. my one gripe about them is that they're so damn comfortable it's incredibly easy to over-tighten the bindings. when this happens, it's really easy for the screws in the baseplate to loosen up and the bindings start to separate from the snowboard. this only happens if you're riding aggressively or landing/falling hard on jumps, because the shock and vibration is absorbed primarily by the baseplate and screws, instead of distributed evenly to other parts of the boot/binding system. i carry a tool w/ me when i ride so it's not a major problem. after about a season of use, though, i've found the perfect settings to keep the bindings secure.


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