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Companies that know their product is flawed yet continue to sell it/IBM Rant!!

Red Dawn

Red Dawn

Elite Member
Like IBM does. They have a Hard Drive model out in the market, the GXP, which has been failing left and right yet they continue to sell it. Instead of doing the right thing and pulling that POS off the market, they say that it is just isolated cases. Yeah Isolated my ass. I just had a month old 40 gig model 60 GXP die on me taking over ten gigs of tagged MP3 files.When I purchased this drive I thought it was only the 75 GXP's that had these problems but after installing it and reading about it's problems here at Anandtech and elsewhere, I figured I had better make a Ghost image of the drive just to be safe.Well, just like many others who have had the misfortune to buy this product with flawed technology, this POS Drive died on me last night. To top that off, when I replaced IBM's flawed product with a drive from a company that sells working Drives , Maxtor, and tried to copy the image I made from IBM's Flawed POS product to it and I discover the image I made was corrupted. Damn..Damn..Damn..


I must of had over 40 hours ripping these MP3's from CD's I have, tagging each one including an image of the album cover each song was from and now it's history because those assholes at IBM would rather face a class action lawsuit than admit that their product is sh!t. Do they pull their product so their customers won't have to suffer the consequences from their shoddy engineering?? Hell no, they keep insisting that their product is good and that these are just isolated cases. Now luckily all I've lost was the time it organize and rip those MP3's. I even too the precaution to back them up (a lot of good that did me) Luckily I have all those files backed up on my server and burned on CD's as data files. They just aren't tagged and organized. Better to be safe than sorry, especially when companies like IBM has no qualms about selling POS Fscked Up Products with Flawed Technology to their customers. Hey the bottom line to them is more important to those Asswipes from Big Blue that their customers.

Now I get to RMA their POS Drive for another one of their 60GXP POS. That thing isn't going near any of my systems. I can understand an occasional drive going bad, that type of thing is unavoidable. But when it has beren shown to them that their product is broken yet they continue to sell it to the public it shows total disregard for their customers. I hear they are real fast to replace an RMA's drive though. I guess they have had a lot of practice lately. Man I'd trust a Fujitsu or a Samsung Band Drive before I'd trust any IDE Drive made by IBM most likely for a long long time. One thing you can bet on, if this was one of their SCSI Models used for Servers they'd have pulled it a long time ago rather than risk the wraith of thier Major Corporate Clients. But obviously wee are just peons to those greedy rat bastards and they could care less about the troubles their product causes to us.
 
40 gig 60GXP did that ? Yikes, I've got 2 of em here and was under the obviously mistaken impression that it was only the 75GXP's that had issues. I can see I'm gonna have to rethink my preferences in hd's !


Sorry about your tagged MP3's that is a lot of work to lose 🙁
 


<< I've got 2 of em here and was under the obviously impression that it was only the 75GXP's that had issues >>

Same here. I thought that IBM would care more about it's reputation than to continue to sell a flawed product.
 
same thing happened to me. I bought a 60GB 60GXP, believing that the problem was only with the 75 series. And, a few weeks ago it started dying. I bought a Maxtor to replace it and just RMAd the IBM. I refuse to ever buy from them again.
 


<< Why don't you tell us how you really feel? >>

OK, you are short and uninteresting... oh you meant about the drive!
 


<< I refuse to ever buy from them again. >>

Well their SCSI Drives are top notch. They won't mess with the Corporate Clients but us little peons aren't worth worrying about.
 


<< Why don't you tell us how you really feel? 🙂 >>



wow, could you get any ruder ? lose 40 gigs of data that you thought you had protected and come back and tell us all how you feel !
 


<< my old 34GXP's are donig just fine. >>

Those models weren't reported to be problematic. Let me ask you a question though, would you take a chance with a 75, 60 or even a 120 GXP with all the reports of the first two being a POS and the latter having specs issued by IBM suggesting that it be used for no more than 8 hours a day?
 


<<

<< Why don't you tell us how you really feel? 🙂 >>



wow, could you get any ruder ? lose 40 gigs of data that you thought you had protected and come back and tell us all how you feel ! >>



If I lost 40GB of data that it would bother me to lose, I'd tell you that I feel like a complete moron for not taking adequate steps to protect it. Hard drives fail and backups are dirt cheap. If a hard drive craps out on you and you're inconvenienced restoring things, you deserve a bit of pity. If one craps out and your work can't be replaced because you didn't back up, all you deserve is scorn. Let's see, in this case a claimed 40 hours of work were lost, but a 40GB drive can be had for under $80. Or, since it was about 10GBs lost, that could have been backed up onto 15 CDs, total cost of about 3 dollars. $hit happens, not backing up is like not having fire insurance. If you gamble and lose, the only person you can blame is yourself.
 
I decided to go with maxtor IDE drives (or Western Digital when I cant get Maxtors at the size and speed I want) because of what was happening to the IBM drives. Sucks that this happened to you though, sounds like you took most of the proper backup steps... 🙁

GagHalfrunt, got a link to a cheap SCSI tape backup solution with professional software for those of us that dont backup well? 🙂
 


<< all you deserve is scorn >>


The response to that should be good

Sorry you lost all your stuff Mike. Personally and professionally I've never had any luck with Maxtor HD's. No specific model or anything, they just never seemed to do well on my boats.
 


<<

<<

<< Why don't you tell us how you really feel? 🙂 >>



wow, could you get any ruder ? lose 40 gigs of data that you thought you had protected and come back and tell us all how you feel ! >>



If I lost 40GB of data that it would bother me to lose, I'd tell you that I feel like a complete moron for not taking adequate steps to protect it. Hard drives fail and backups are dirt cheap. If a hard drive craps out on you and you're inconvenienced restoring things, you deserve a bit of pity. If one craps out and your work can't be replaced because you didn't back up, all you deserve is scorn. Let's see, in this case a claimed 40 hours of work were lost, but a 40GB drive can be had for under $80. Or, since it was about 10GBs lost, that could have been backed up onto 15 CDs, total cost of about 3 dollars. $hit happens, not backing up is like not having fire insurance. If you gamble and lose, the only person you can blame is yourself. >>





He imaged the drive after completeing his work, perfectly good backup from where I sit and the procedure I use. That image was found to be corrupt when he went to restore to a new drive. I'd say that the entity deserving scorn is IBM if there are others having the same issues with the 60GXP series and IBM hasn't pulled it from the market yet.
 


<< If one craps out and your work can't be replaced because you didn't back up, all you deserve is scorn. >>

If someone fails to read a post then makes a comment that has no bearing on that post does he deserve scorn too?



<< $hit happens, not backing up is like not having fire insurance. If you gamble and lose, the only person you can blame is yourself. >>

Yeah well who do you blame when you talk out your ass because you didn't bother to read where I said I have those files Backed up and I had made an image of that drive? Trust me Gag, my complaint is more about the fact that IBM knowingly sells a flawed product than it is about replaceble Files. In fact I have every single file that was lost in triplicate. I just don't have them tagged and organized. I thought I did but for some reason my Image was corrupted.


The way I see it I can only ber criticized because I didn't pull that drive and replace it with another before disaster hit. I'll pay more attnetion in the future.
 
<nelson>
ha haaaa
</nelson>


j/k 🙂

Sucks to be you. I'd be livid.... oh wait you are livid.... Never had a drive fail yet {{knock on wood}} (well one did but that was basically on purpose) I'm impressed that you actually took the time to organize your music. i keep meaning to but it keeps piling up and I know I'll never get around to it.....
 
Well it won't be to large a job as I backed up most of the tagged files, just not all. Now if I had neglected to back up asny of those files like Gag assumed I did, I would be totally pissed..at myself.

Now if I had used those drives in all my clients systems I would be totally outraged at IBM.
 


<< Now if I had used those drives in all my clients systems I would be totally outraged at IBM. >>




raising hand here... I am now calculating what a recall is gonna cost me here ... but getting sued because I sold known defective hardware and a client or two loses data will be worse.. I think I'm gonna be sick 🙁
 


<<

<< Now if I had used those drives in all my clients systems I would be totally outraged at IBM. >>




raising hand here... I am now calculating what a recall is gonna cost me here ... but getting sued because I sold known defective hardware and a client or two loses data will be worse.. I think I'm gonna be sick 🙁 >>



Are you planning on recalling them from your shop? How many are you estimating?
 


<<

<<

<< Now if I had used those drives in all my clients systems I would be totally outraged at IBM. >>




raising hand here... I am now calculating what a recall is gonna cost me here ... but getting sued because I sold known defective hardware and a client or two loses data will be worse.. I think I'm gonna be sick 🙁 >>



Are you planning on recalling them from your shop? How many are you estimating? >>



At least 2 dozen of the 40 gig 60gxp's, some as part of new systems others as upgrades... am still going thru my books 🙁

Will have to research the issue more, will also have to get documentation that at the time I started recommending these drives they were considered top shelf.
 
Hate to hear about that Red Dawn. Data loss always sucks. Lucky for me that IBM's ThinkPads are bulletproof. (Only problems I've had with it have been the non-IBM parts.) The 32GB 5400RPM TravelStar is still humming along very nicely. Damn fast for a laptop HDD too. I've had great luck with the 20GB Maxtor in my family's box at home though. Hope your Maxtor treats you well too.

ZV
 
I've never used IBM drives and I can't say I'm sorry. I have used Maxtors, Western Digitals, and Seagates though. Maxtor = performance, Seagate = reliability, WD = good all around. Right now my main rig's OS drive is a 30 gig WD, my backup drive is a 60 gig Seagate Barracuda IV.
 
Don't you just love corporate America? At least the worst that can happen to a harddrive crashing is that you lose your data. Just be thankful you didn't own a Ford Pinto and get rearended. KABOOOM! Ford denied there was anything wrong with the Pinto gas tank even though it had been documented by their engineers. They kept selling them until enough people died and they were forced to issue a recall.
 
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