Comodo (Free Version) repaired a Windows 10 Upgrade

[crockman]

A Friend of mine did the Free Upgrade to Windows 10 a few days ago, upgraded from Windows 7-Pro.

This friend is not real PC savvy so I talked him thru the Upgrade over my Cell Phone. Myself, I can and do build my own PC's but am not real savvy with Software.

Anyway, after the Upgrade was complete he could not get on the Internet. A Windows Diagnose of the problem was a bad Network Adapter Driver.

1. In Device Manager we tried Updating the Driver, no avail.
2. tried uninstalling the Driver, no Avail.

Then installed his USB Wifi adapter to try and get online thru Wifi to his Cable Modem. Windows 10 again complained about a bad driver, so the USB adapter failed to work.

At this point I was at a loss, I'm not real good with Software problems.

Then for no apparent reason this friend decided to open up his Comodo Internet Security (Free Version) that I had him install a few months ago. The Comodo complained about no internet connection and offered a "Fix" Button.

Within a minute Comodo repaired whatever was wrong and restored Internet access to the PC. We had tried 3-times to get Windows 10 to repair the problem but it said it could not do it.

From a Free piece of Software I really felt that was pretty darn cool to be able to repair what Windows 10 couldn't.

I've been a member of this Forum for many years so figured I'd give Comodo a nice Review somewhere online, didn't see an option to review the Comodo on Comodo's Site.

Kind of a FYI Post and a Big Thank You to Comodo.

 

[mikeymikec]

So it wasn't so much that Comodo fixed the problem, but that Comodo caused the problem in the first place, by the sounds of things. "Internet Security" suites often install a networking component driver that all Internet traffic is routed through; a few years ago I was scratching my head over why a new USB wireless adapter refused to connect to a network, then I found (IIRC) Kaspersky's network driver, disabled it, then the adapter could connect to the network.

 

[lxskllr]

So it wasn't so much that Comodo fixed the problem, but that Comodo caused the problem in the first place, by the sounds of things. "Internet Security" suites often install a networking component driver that all Internet traffic is routed through; a few years ago I was scratching my head over why a new USB wireless adapter refused to connect to a network, then I found (IIRC) Kaspersky's network driver, disabled it, then the adapter could connect to the network.

Interesting. There's a guy at the office that wants to connect to the server, but I couldn't do it with a quick look. I wonder if that's the issue? He won't leave his machine, and I don't have the time to look at it during the normal day(his machine's an ancient piece of junk). I also don't trust him with server access, so I haven't given it much thought. I figured I'd give it more attention if I heard more complaints.

 

[John Connor]

Firewalls often have a driver that is attached to the NIC. Or it was the repair of the TCP/IP stack.

 

[mikeymikec]

Interesting. There's a guy at the office that wants to connect to the server, but I couldn't do it with a quick look. I wonder if that's the issue? He won't leave his machine, and I don't have the time to look at it during the normal day(his machine's an ancient piece of junk). I also don't trust him with server access, so I haven't given it much thought. I figured I'd give it more attention if I heard more complaints.

In my experience, what tends to be a lot more common is that the "firewall" that comes with Internet Security suites has a messed up configuration, so finding out if any special rules are required for the user's needs and then resetting the firewall config back to its default and reinstating what is necessary tends to do the trick.

What is even more frustrating is when telling the software to disable its firewall doesn't work around the problem, yet resetting the firewall config back to its defaults does work!

 

[crockman]

"Internet Security" suites often install a networking component driver that all Internet traffic is routed through;

I did not know that, Thanks.

Therefore an uninstall of the Internet Security may be a good Idea before an Operating System Upgrade ?

 

[mikeymikec]

I did not know that, Thanks.

Therefore an uninstall of the Internet Security may be a good Idea before an Operating System Upgrade ?

It's unlikely to do any harm, though if I were inclined to take a precaution like that, I'd go one further and also run that suite's "removal tool" (usually available from their website) after the normal uninstall routine. I try to remember to take that precaution any time I remove an Internet Security suite for any reason, because of the sheer amount of system integration involved to allow such a program to work.

The first appointment I had about a Win10 upgrade that refused to install (this was very soon after Win10 was released): It installed fine after Comodo was removed. I'm guessing that for your problem to have occurred, Win10's install routine and/or Comodo has been updated accordingly so that at least the OS upgrade will install.

 

[balloonshark]

I would have uninstalled Comodo or put it in "learning mode" if it has such an option. When I was using Online Armor firewall/HIPS I would put it in learning mode before I would do Windows updates. Just be sure exit learning mode when finished.

 

[JEDIYoda]

I did not know that, Thanks.

Therefore an uninstall of the Internet Security may be a good Idea before an Operating System Upgrade ?

That's no crock

 

[Ryland]

I have the same problem when I upgraded my work laptop to Win10 because of a Sonicwall VPN client driver.