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Come point & laugh at my stupid user

NuclearNed

NuclearNed

Raconteur
The email string I just got from a user:

subject: are yall doing something to the network
her: My <planning software> is messing up big time! help

Ned: I’m not doing anything. Are you talking about the web site, or your pc client?

her: pc

Ned: Have you rebooted?

her: yes

Ned: What is it doing?

her: I changed the batteries in my mouse. I switched mousse, it was going crazy! I have a presentation to <Mr. Big Dog> in 2 hours and my computer wasn’t working. I pray it’s okay now. thanks
 
NuclearNed said:
The email string I just got from a user:

subject: are yall doing something to the network
her: My <planning software> is messing up big time! help

Ned: I&#8217;m not doing anything. Are you talking about the web site, or your pc client?

her: pc

Ned: Have you rebooted?

her: yes

Ned: What is it doing?

her: I changed the batteries in my mouse. I switched mousse, it was going crazy! I have a presentation to <Mr. Big Dog> in 2 hours and my computer wasn&#8217;t working. I pray it&#8217;s okay now. thanks
Click to expand...

You sound like a lazy IT guy. (but aren't we all)
 
NuclearNed said:
So by the fact that I asked a series of investigative questions which led to the answer, you've deduced that I'm a lazy IT guy? Your powers of observation are astounding, pal.
Click to expand...

No just that you asked them via email which is a pretty slow way to fix someone's problem.
 
NuclearNed said:
The first thought in the user's head was that the evil IT department was dorking around with the network (i.e. the "everything is IT's fault" syndrome)

The reaility was that her mouse batteries were dead.
Click to expand...
I like my answer better.
 
NuclearNed said:
Not all problems are worth dropping whatever it is that I'm doing. Let's just say that this particular user has a history.
Click to expand...

User with a history eh? I had a few of those. I try my best with VERY SIMPLE education and it helps a little but they always come back and bite me in the ass. One of them didn't know how to spell a password once (very simple word) and it really pissed me off.
 
eldorado99 said:
No just that you asked them via email which is a pretty slow way to fix someone's problem.
Click to expand...

That's reality.... if you get into a habit of calling/chatting/walking right over the a user with any sort of minor problem then they absolutely 100% expect that.


It seems really counter intuitive to non-IT people but it's in his best interest to not always drop everything when a problem comes up.



.......although he does need a ticketing system. 😛
 
SpatiallyAware said:
That's reality.... if you get into a habit of calling/chatting/walking right over the a user with any sort of minor problem then they absolutely 100% expect that.


It seems really counter intuitive to non-IT people but it's in his best interest to not always drop everything when a problem comes up.



.......although he does need a ticketing system. 😛
Click to expand...

For something as simple as dead mouse batteries a 1 minute phone call isn't exactly torture.
 
I don't even get peoples' logic sometimes. "What are you doing to the network, my mouse is going crazy!"
 
Last edited:
SpatiallyAware said:
That's reality.... if you get into a habit of calling/chatting/walking right over the a user with any sort of minor problem then they absolutely 100% expect that.


It seems really counter intuitive to non-IT people but it's in his best interest to not always drop everything when a problem comes up.



.......although he does need a ticketing system. 😛
Click to expand...

We have a ticketing system; some of the users can't be bothered to use it.
 
Any place I've ever worked, I've avoided using tickets until I was forced to. I don't use tickets when I deal with HR, Finance, the Sales Teams, The Product Managers, The Vendor Managers, or any other functional area, and I've never understood why IT, Technology, Developers, Programmers, or Network Administrators should be any different.

Unfortunately, they all force you to now.
 
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