Comcast sucks thread. Yet again.

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techs

Lifer
Sep 26, 2000
28,559
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So I am moving in two days and made an appointment last week for Comcast to move my service to my new address.
Today the digital voice goes out.
I call 10 times and every time I press the option for trouble on the Digital Voice it goes to a ah-oogha type sound, like the line is broken.
Finally I call the trouble line for the tv. I get transferred three times.
Finally someone says they turned off the phone early.
I get transferred to the office who will fix it. Only they transfer me to a call center acrosss the country. Who say they will transfer me to the right number.
And then they put me back into the same local queue I was in originally.
Finally I get to Jose. Who tells me Comcast always immediately turns off your service whenever you make an appointment to move. So I ask for a supervisor and Oscar says yes, that's true.

After six more attempts, trying all the different departments I get someone who says it is indeed a mistake. But it will take 24 hours to get the phone turned back on. And since that is the night before I am moving anyway I decline because they aren't sure if it will interfere with turning the phone back on at my new location.
I wonder what would have happened if I didn't also have a Fairpoint phone line in my apartment for my business? Imagine how difficult the move would be.

Total phone time 2.5 hours.

Comcast is Comcrap.
 

ch33zw1z

Lifer
Nov 4, 2004
38,771
19,359
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I dislike Comcast, but that stuff happens with most telco's. It's BS. Next time, cancel and resign up with a better offer! What is dislike most, is how it makes you into an asshole by the end of it...
 
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