For awhile, when going to the www.comcast.net website, it would give me a pop up window no more than 3 times that I'd have to close, asking me if I wanted to install Flash. Then at one point a just a few months ago, they changed the look a little bit, and it started giving me 3 pop ups plus 7 more after logging in. All for Flash, and it does this every time, if you're not logged in. 10 total! I originally didn't think I had Flash installed on this PC and didn't want to install it since the PC I'm referring to is at work. Most sites have non-flash versions of their pages also. I emailed Comcast tech support asking if there was any way to stop this, and with my first email and all my replies, I got a canned and/or worthless reply. With most of their replies, they surely hadn't actually read my previous email.
Their emails have a disclaimer saying their email can not be used in any other way, so I don't guess I can post them. But here is my version of mine and their emails.
Me:
Is there any way to stop the Comcast home page from asking me if I want to install Flash Player 6, without installing it? It used to ask me once after every time I logged in. Since you did a slight re-design a week or two ago, it now asks 3 times each time!
Them:
Told me to DL Flash and disable install on demand.
Me:
I told them it was already disabled and I said that's why it's prompting me to install Flash, and asked if I can keep it from asking.
Them:
Told me the Flash pop up appears because their page uses Flash (Duh), and told me it was harmless to download (not true).
Me:
Told them I already have an always had Flash 6 installed. I told them many sites have a non-Flash version also, for people without Flash. I told them I don't want to install Flash on my employers PC.
Them:
Told me their webpage uses Flash and it will prompt me to download every time if I don't have it.
Me:
I told them to re-read previous email where I stated I already have Flash installed.
Them: (In very broken English, I'll translate...)
Told me their site requires Flash to be installed, there is no non-Flash version and they don't know of a way to turn off the prompt to get Flash. Told me I can try a third party website to get my email(!?).
Me:
I told them how frustrating this is, asked if they read my email or not, or if they just didn't understand what I'm saying, and told them in all caps with a few *'s on both sides of the text that I already had and still have Flash installed.
Them:
Told me to uninstall and reinstall Flash.
In one of the last emails they sent, they told me I could snail mail the head office to make a complaint or suggestion, and gave me the address.
The pop up has since changed to asking for Flash 7.
I haven't even had the time try their uninstall/reinstall, and don't really want to mess with it on this PC. Does anyone know why I would have gotten their pop ups about Flash 6 when I already had it installed? And does anyone know how to defeat the pop ups if you don't have Flash isntalled?
Their emails have a disclaimer saying their email can not be used in any other way, so I don't guess I can post them. But here is my version of mine and their emails.
Me:
Is there any way to stop the Comcast home page from asking me if I want to install Flash Player 6, without installing it? It used to ask me once after every time I logged in. Since you did a slight re-design a week or two ago, it now asks 3 times each time!
Them:
Told me to DL Flash and disable install on demand.
Me:
I told them it was already disabled and I said that's why it's prompting me to install Flash, and asked if I can keep it from asking.
Them:
Told me the Flash pop up appears because their page uses Flash (Duh), and told me it was harmless to download (not true).
Me:
Told them I already have an always had Flash 6 installed. I told them many sites have a non-Flash version also, for people without Flash. I told them I don't want to install Flash on my employers PC.
Them:
Told me their webpage uses Flash and it will prompt me to download every time if I don't have it.
Me:
I told them to re-read previous email where I stated I already have Flash installed.
Them: (In very broken English, I'll translate...)
Told me their site requires Flash to be installed, there is no non-Flash version and they don't know of a way to turn off the prompt to get Flash. Told me I can try a third party website to get my email(!?).
Me:
I told them how frustrating this is, asked if they read my email or not, or if they just didn't understand what I'm saying, and told them in all caps with a few *'s on both sides of the text that I already had and still have Flash installed.
Them:
Told me to uninstall and reinstall Flash.
In one of the last emails they sent, they told me I could snail mail the head office to make a complaint or suggestion, and gave me the address.
The pop up has since changed to asking for Flash 7.
I haven't even had the time try their uninstall/reinstall, and don't really want to mess with it on this PC. Does anyone know why I would have gotten their pop ups about Flash 6 when I already had it installed? And does anyone know how to defeat the pop ups if you don't have Flash isntalled?
