Comcast is terriiible

[TridenT]

When a problem occurs, they just don't have people who are trained to fix it. Not only that but the people will refuse to escalate it to an actual technician and not some robot.

Ugghhh. Downstream power levels on my cable modem are whack and the damn thing keeps switching from QAM64 to QAM256 back and forth, dropping channels all over the place, and all this bullshit from shitty cable lines (fucking hate this apartment building). All the while receiving T5 errors all fucking day. Fucking blows. Fucking dipshits on the other side are like, "Reset your router. Yes, see, sir, it's your wireless router. Send it back to your manufacturer." WTF? I'm convinced they don't even know what a router or a cable modem is! The issue occurs even without the router. Ugh.




Profanity is allowed in OT, excessive profanity is not.

Please dial it back a notch.


esquared
Anandtech Forum Director

 

[pete6032]

Do you need a bro-hug?

 

[TridenT]

Do you need a bro-hug?

I just want a technician to come out and fix the fucking issue.

This apartment building is a ghetto POS. I saw the cable box and it's a big aluminum box that has large holes for rodents to get into. I don't know if any rodents would try but birds maybe. Easily something could get in there and start chewing shit up.

I didn't want to open the box (it also requires a special head to open it) due to concerns of people seeing me fiddling with the box.

BLAAAAAH. I fucking wish Google fiber was here. Fuck comcast monopoly.

 

[Spydermag68]

You could move to a better place.

 

[nsafreak]

Have you tried the webchat option instead? I typically find that the folks on that end tend to be somewhat technically competent. They're no wizards but typically if you tell them that you're plugged directly into your cable modem, have reset both the modem & the PC, you have no splits between the modem and the wall jack and your signal levels are out of whack (along with what they are) you might be able to get them to send out a tech. The problem is that if the cable lines are really that bad in your apartment building the tech may not be able to do anything about it.

 

[TridenT]

Have you tried the webchat option instead? I typically find that the folks on that end tend to be somewhat technically competent. They're no wizards but typically if you tell them that you're plugged directly into your cable modem, have reset both the modem & the PC, you have no splits between the modem and the wall jack and your signal levels are out of whack (along with what they are) you might be able to get them to send out a tech. The problem is that if the cable lines are really that bad in your apartment building the tech may not be able to do anything about it.

Yeah, that's what I am most worried about. The problems are intermittent (beyond the fact that the power levels are constantly too high and/or fluctuate too much). So, maybe it's just birds fucking in the box at 2:30AM that are making my modem desync. IDK. Really frustrating though.

 

[KentState]

Yeah, that's what I am most worried about. The problems are intermittent (beyond the fact that the power levels are constantly too high and/or fluctuate too much). So, maybe it's just birds fucking in the box at 2:30AM that are making my modem desync. IDK. Really frustrating though.

Had this problem with Time Warner back in college. Was really hard to reproduce the issue, but every warm day between 11am and 2pm, the internet would go to shit. Would troubleshoot over the phone and it would always work when the tech came out. Eventually the stars aligned and the problem happened with a tech there. It was a crappy apartment in a college town, but the building manager let them replace the cables and everything worked.

 

[Markbnj]

The only time I have had a problem like that was shortly after they wired the neighborhood, about ten years ago. I had the exact same experience with the call center, so I looked up the number for the local office, called and asked the person who answered for "someone in engineering." Some guy got on and I explained what I did for a living and what I was seeing. He asked me to email him my logs. I did that and the next day there were three trucks in the neighborhood fixing shit. Literally haven't had a serious problem since.

 

[Red Squirrel]

Hook up 120vac to the cable. Neutral to the shield, hot to the tip. They'll come and fix it.

Hey, they don't put carbon protectors at the CO for nothing! Actually since coax is just a bus network not too sure what would happen, I mean, there has to be some kind of protection somewhere right? Only one way to find out!

 

[BlitzPuppet]

Shouldn't you get some sort of deal on Google Fiber since you're working for them?

 

[John Connor]

I had issues with some channels and they sent out tech after tech. Finally this one tech (who was from another country no less) hooks his meter up and says yep, you have ingress in the drop. He placed an order to have the drop replaced and that issue was solved. Now about once every month all three services go out; cable, phone and Internet. I call them and it's always a recording, "we are experiencing issues right now." Or some shit. Unreliable! My Dial-up being as slow as it was was more reliable.

 

[PliotronX]

Exhibit A and Exhibit B

 

[IronWing]

Why are you spending money on this when you are unemployed?

 

[OverVolt]

Its a monopoly they couldn't give two shits.

 

[GasX]

 

[OverVolt]

If thats the wrong way to link an image then I don't want to be right.

bturrible bturrible burtublzzz brtzzz brbrlbtrzzz