My old man recently upgraded from a flip to an S4, his first smartphone. I'm trying to help him get his Comcast email setup. Originally he called me because he was in the middle of a chat with a rep who was trying to get him to activate some setting or other for XFinity Connect. I told him to bail on that because all he needed was a standard email client.
Act II. He had previously tried setting up the standard email client and hadn't had success. He reported that auto-discovery didn't work and he didn't know the manual settings. So I decided to set up my own Comcast account on my S3, where I already had my work Exchange account, as a test. Auto-discovery of Comcast settings failed for me as well, so I entered the settings manually. Following the Comcast recommendations here did not work. I kept getting "Could not safely connect to the server," which was an interesting error. I searched around a bit and ran into the suggestion to set security to "SSL (Accept all certificates)." I did that, and using port 995 for incoming, and 465 for outbound I finally got it working and moved a few test messages around.
Act III. Called my dad back and walked him through the settings. No dice. Regardless of the settings we used for inbound/outbound the client configuration would fail with "Cannot connect to server." We're both on Comcast's network. Both of our phones were connected to wireless. Same exact settings. So I told him to call Comcast and tell them specifically that he wanted to use the standard Android client to get his email. He did, and after a long wait got to someone who told him "We don't support email on Android other than through XFinity Connect," and refused to help further.
Anyone run into this stupid policy? Anyone know a way around it? Anyone have any clue why it would work on my phone and not his? We're talking about email. The whole thing seems a little ridiculous.
Act II. He had previously tried setting up the standard email client and hadn't had success. He reported that auto-discovery didn't work and he didn't know the manual settings. So I decided to set up my own Comcast account on my S3, where I already had my work Exchange account, as a test. Auto-discovery of Comcast settings failed for me as well, so I entered the settings manually. Following the Comcast recommendations here did not work. I kept getting "Could not safely connect to the server," which was an interesting error. I searched around a bit and ran into the suggestion to set security to "SSL (Accept all certificates)." I did that, and using port 995 for incoming, and 465 for outbound I finally got it working and moved a few test messages around.
Act III. Called my dad back and walked him through the settings. No dice. Regardless of the settings we used for inbound/outbound the client configuration would fail with "Cannot connect to server." We're both on Comcast's network. Both of our phones were connected to wireless. Same exact settings. So I told him to call Comcast and tell them specifically that he wanted to use the standard Android client to get his email. He did, and after a long wait got to someone who told him "We don't support email on Android other than through XFinity Connect," and refused to help further.
Anyone run into this stupid policy? Anyone know a way around it? Anyone have any clue why it would work on my phone and not his? We're talking about email. The whole thing seems a little ridiculous.
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