Comcast customer retention :thumbsup;

[iamme]

called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

 

[neonerd]

So if you call them telling you may cancel, you may get a cheaper bill?

 

[BaboonGuy]

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

 

[Nocturnal]

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

Do you expect cable to be free?

 

[neonerd]

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

 

[Nocturnal]

Originally posted by: neonerd

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.

 

[iamme]

Originally posted by: neonerd
So if you call them telling you may cancel, you may get a cheaper bill?

i didn't call in threatening to cancel. i actually just asked if they had any promotions my parents could qualify for and mentioned that SBC dsl was $27 a month right now. the regular CSR connected me to the customer retention dept. and hooked me up

Originally posted by: BaboonGuy

The sad thing is they're still probably making a ton off of your parents

yeah, it's to be expected.

 

[weirdichi]

Hmm.. I should call them up also.

 

[Nocturnal]

Originally posted by: weirdichi
Hmm.. I should call them up also.

Be sure to mention you read a msg board where someone called in and threatened to cancel and that you'd like the same offer.

 

[olds]

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

Ya, because everything should be free. Remind your employeer that next time he tries to give you a pay check.

 

[BaboonGuy]

Originally posted by: Nocturnal

Originally posted by: neonerd

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.

No, I don't expect it to be free but they are a monopoly and jacking the prices way high.

 

[ravana]

Originally posted by: Nocturnal

Originally posted by: weirdichi
Hmm.. I should call them up also.

Be sure to mention you read a msg board where someone called in and threatened to cancel and that you'd like the same offer.

Learn to read.

 

[Nocturnal]

Originally posted by: BaboonGuy

Originally posted by: Nocturnal

Originally posted by: neonerd

Originally posted by: BaboonGuy

Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.

No, I don't expect it to be free but they are a monopoly and jacking the prices way high.

You are like one out of 20 people that complain about this. Call in and say things like "I bet every call you get they complain about the price, right?"

Uh, nope, you are like one out of twenty people who call in and complain and say things like we're a monopoly etc.