Comcast customer retention :thumbsup;

iamme

Lifer
Jul 21, 2001
21,059
3
0
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:
 

BaboonGuy

Diamond Member
Aug 24, 2002
4,125
0
0
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents
 

Nocturnal

Lifer
Jan 8, 2002
18,927
0
76
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

Do you expect cable to be free?
 

neonerd

Diamond Member
Apr 24, 2003
8,746
1
0
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo
 

Nocturnal

Lifer
Jan 8, 2002
18,927
0
76
Originally posted by: neonerd
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.
 

iamme

Lifer
Jul 21, 2001
21,059
3
0
Originally posted by: neonerd
So if you call them telling you may cancel, you may get a cheaper bill?

i didn't call in threatening to cancel. i actually just asked if they had any promotions my parents could qualify for and mentioned that SBC dsl was $27 a month right now. the regular CSR connected me to the customer retention dept. and hooked me up :)

Originally posted by: BaboonGuy

The sad thing is they're still probably making a ton off of your parents

yeah, it's to be expected.
 

Nocturnal

Lifer
Jan 8, 2002
18,927
0
76
Originally posted by: weirdichi
Hmm.. I should call them up also.

Be sure to mention you read a msg board where someone called in and threatened to cancel and that you'd like the same offer.
 

olds

Elite Member
Mar 3, 2000
50,056
714
126
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

Ya, because everything should be free. Remind your employeer that next time he tries to give you a pay check.
 

BaboonGuy

Diamond Member
Aug 24, 2002
4,125
0
0
Originally posted by: Nocturnal
Originally posted by: neonerd
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.

No, I don't expect it to be free but they are a monopoly and jacking the prices way high.
 

ravana

Platinum Member
Jul 18, 2002
2,149
1
76
Originally posted by: Nocturnal
Originally posted by: weirdichi
Hmm.. I should call them up also.

Be sure to mention you read a msg board where someone called in and threatened to cancel and that you'd like the same offer.

Learn to read.
 

Nocturnal

Lifer
Jan 8, 2002
18,927
0
76
Originally posted by: BaboonGuy
Originally posted by: Nocturnal
Originally posted by: neonerd
Originally posted by: BaboonGuy
Originally posted by: iamme
called for my parent's home. they were currently paying ~$90 per month for basic (non-digital) cable and high-speed internet.

i called them up and mentioned that they were thinking about switching services, they connected me to the customer dept. and they lowered their bill by $30 per month for the rest of the year :thumbsup:

The sad thing is they're still probably making a ton off of your parents

who cares...isn't that what a company is supposed to be doing? making money?

I would much rather prefer to pay $60/mo than $90/mo

I think he expects cable to be free. He some how thinks he deserves it to be free because he works 40 hours a week. Just like what all the other callers complain and say.

No, I don't expect it to be free but they are a monopoly and jacking the prices way high.

You are like one out of 20 people that complain about this. Call in and say things like "I bet every call you get they complain about the price, right?"

Uh, nope, you are like one out of twenty people who call in and complain and say things like we're a monopoly etc.