Coax Leaking voltage ? Cable modem slow

[SuperNaruto]

So I been trying to figure out why my cable modem is slow... everyone gets like 10000kbps+ on speakeasy (neighbors) while I get 1500kbps. They gave me a new modem today and while unplugging my modem, I got a nasty shock... thought it was one time but apparently there are some voltage leaking out of this connection for the modem.. the other ones were not affected.

Question is can this voltage leak kill my speed ? i'm going to check the ground tomorrow morning... and recheck my speed... if anyone got ideas.. let me know.. thanks.

 

[Horus]

1) Clear your cache.
2) Call up your ISP, have them check for packetloss
3) Give them the numbers you got, they'll send out a tech for you.

 

[mrSHEiK124]

I've been shocked from coax cables too; it's pretty weird to have that happen, but I actually get higher than advertised speeds, so I'm not being a very big help

 

[0]

look for a pool of voltage dripping from the wire for any "leaks"

 

[narzy]

Coax is shielded and suppose to be ground, if you're getting a shock it's most likely a faulty ground somewhere, try finding a connection not coming off a splitter or make sure the splitter is grounded properly, most cable installers are too lazy to actually run the damn ground wire.

 

[Praetor]

Originally posted by: narzy
Coax is shielded and suppose to be ground, if you're getting a shock it's most likely a faulty ground somewhere, try finding a connection not coming off a splitter or make sure the splitter is grounded properly, most cable installers are too lazy to actually run the damn ground wire.

Ouch. Considering it's NEC code, we kinda have to run a proper ground. Any one not doing so deserves an ass chewing and the boot if they continue after said chewing.

 

[Thegonagle]

You very possibly may have the hot and neutral wires reversed somewhere in your home wiring. It's a definite safety hazard if this is the case. You can buy a plug-in tester for $5 or less at a home center that will tell you whether your outlets are wired correctly.

 

[mobobuff]

Originally posted by: Thegonagle
You very possibly may have the hot and neutral wires reversed somewhere in your home wiring. It's a definite safety hazard if this is the case. You can buy a plug-in tester for $5 or less at a home center that will tell you whether your outlets are wired correctly.

Uh, no.

Do you feel the shock when touching just the connector itself? It sounds like maybe you were unscrewing it and felt the voltage leaving the modem because you were touching the connector and the conductor at the same time. There shouldn't be an inbound voltage strong enough to feel coming from your cable line. You CAN be part of an outbound voltage, though.

So go grab the end of a coax cable coming from your drop box and don't touch anything else, then bridge the conductor and the connector at the same time with your thumb, feel anything?

Anyway, voltage leak wouldn't be your problem. You could have the line split too many times, or your cable is bad (is it RG59 or RG6?). In any case, have a cable guy come out and have a look. He'll probably run a dedicated line, RG6.

 

[SuperNaruto]

I have 2 drops, rg6 direct run for my modem... ground tap is the only place..

 

[chrisms]

You're looking too deep into this. Don't mess with the cables at your house. Do some basic troubleshooting on your computer and then call the company.

99.9% of the time people called about a slow connection it was on the user's end (past the modem). Going outside and messing with the wires is not a good idea.

 

[Pepsi90919]

Originally posted by: chrisms
You're looking too deep into this. Don't mess with the cables at your house. Do some basic troubleshooting on your computer and then call the company.

99.9% of the time people called about a slow connection it was on the user's end (past the modem). Going outside and messing with the wires is not a good idea.

i hate when i call my cable company and they treat me like an idiot like it's my problem the modem is dropping packets and rebooting.

"have you reset the modem?"
"are you using a router?"
:|:|:|

 

[theeedude]

I had a problem like that. My Cable was very slow, and then it died. I called the company, they came out and told me there was something wrong with the cable. Signal was good going into the cable downstairs, but it was bad in my apartment. They said I would have to pay them something like $40/hr to run a new cable.

 

[Oceandevi]

Originally posted by: Pepsi90919

Originally posted by: chrisms
You're looking too deep into this. Don't mess with the cables at your house. Do some basic troubleshooting on your computer and then call the company.

99.9% of the time people called about a slow connection it was on the user's end (past the modem). Going outside and messing with the wires is not a good idea.

i hate when i call my cable company and they treat me like an idiot like it's my problem the modem is dropping packets and rebooting.

"have you reset the modem?"
"are you using a router?"
:|:|:|

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