Cisco Entitlement Policy

[Mr Pickles]

This probably doesn't have to be a "networking" issue, but I figured you guys would be able to help specifically regarding Cisco products. We have a device, 1811 Router, that is out of warranty. I was wondering if someone could explain the entitlement policy to me? I'm told that if there is a contract on devices, sometimes there will be a manufacturer's warranty on it for quite a long time, possibly the entire life cycle of the device. So a lot of businesses will not purchase a 6 month or 1 year warranty for a device until the very end of the manufacturer's warranty.

How accurate is this? I have a device that's full down, won't power up for anyone, and its out of warranty. Wondering what my odds of using the "entitlement" card would be at this point to get it swapped out.

 

[imagoon]

Everything I have done with Cisco has been short warranty -> smart net. I did replace a 3750G under warranty (90 days). It was painless but a longer turn around than a smartnet 3 days rather than next day or 4 hour. Check the website for the warranty length and go from there. Most are 90 days as I recall. If you have a smartnet, Cisco can tell you and will replace it based on the terms of the smartnet.

 

[Mr Pickles]

Originally posted by: imagoon
Everything I have done with Cisco has been short warranty -> smart net. I did replace a 3750G under warranty (90 days). It was painless but a longer turn around than a smartnet 3 days rather than next day or 4 hour. Check the website for the warranty length and go from there. Most are 90 days as I recall. If you have a smartnet, Cisco can tell you and will replace it based on the terms of the smartnet.

This device is past its 15 month warranty that was originally purchased. I was hoping to discover if the device has a manufacturer's warranty, and wanted to learn how to take advantage of that. I guess I'm just going to have to give them a call and find out.

Thanks.

 

[spidey07]

If you don't have maintenance on that specific serial number (smartnet) they don't have to replace it. Normally the warranty is 90 days, after 90 days you're on your own. When you call support and they say "you are out of warranty and there is no smartnet listed for this" you can ask to speak to the entitlement department.

Then you can beg and hope they'll do something.

 

[Mr Pickles]

Originally posted by: spidey07
If you don't have maintenance on that specific serial number (smartnet) they don't have to replace it. Normally the warranty is 90 days, after 90 days you're on your own. When you call support and they say "you are out of warranty and there is no smartnet listed for this" you can ask to speak to the entitlement department.

Then you can beg and hope they'll do something.

Beg. Got it. 🙂

 

[racolvin]

If begging doesn't work, consider an Adtran device. 5yr factory warranty, free software updates, and considerably less expensive than a Cisco device. Just keep the feature list in mind since their software obviously doesn't have everything Cisco does but if it does match your needs it can be a good alternative.

 

[Cooky]

OP - this info doesn't apply to your 1800. This is just FYI for other people.

Many Cisco switches come w/ lifetime warranty.
Most of the standalone (non-chassis), and non-E series ones do. (2960,3560G, 3750G's)

The default warranty doesn't give you tech support, but only hardware replacement if the unit fails.
--
Now, Cisco devices in general (whether or not it comes w/ lifetime warranty), if there's a security bug that poses severe risk, they'll give you new code for free.
You just need to know which security advisory to refer to that's applicable to your device.